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3 <br /> and obtain information for emergency responders. <br /> • The Telecommunications Shift Supervisor and <br /> Telecommunications Supervisor's role of supervising and <br /> evaluating new functions is now more complex due to the <br /> overall growth in duties and responsibilities of the <br /> Communications Center. <br /> An additional change in the 9-1-1 Communications Center is <br /> the development of an Assistant Shift Supervisor's role. This is <br /> proposed to be recognized as Telecommunicator II. Specifically, <br /> the Assistant Shift Supervisor is responsible for the following: <br /> • In the absence of the Shift Supervisor, the <br /> Telecom municator II assumes full responsibility for the shift, <br /> including providing instructions to employees on the shift, <br /> communicating any changes in procedures; monitoring <br /> frequencies and randomly listening to telephone calls of shift <br /> personnel to ensure correct handling, consistency and <br /> positive customer service. <br /> • When the Shift Supervisor is present, the Telecom municator <br /> II works in conjunction with the Shift Supervisor. This <br /> includes significant time in training new Telecommunicators; <br /> observing work performance and giving feedback on <br /> progress. Additional duties include monitoring weather <br /> conditions via television and computers and notifying <br /> citizens and agencies of any watches or warnings. <br /> The Assistant Shift Supervisor's role is recognized at a higher <br /> level than the existing Telecommunicator class due to the <br /> independence of action and amount of judgment and discretion <br /> exercised with the supervisory responsibilities. Similar to the <br /> Shift Supervisor, the Assistant Shift Supervisor is required to <br /> satisfactorily complete two additional training modules under the <br /> DCI certification. <br /> Funds to implement the results of the classification and pay <br /> study, including the new class of Telecommunicator II are <br /> available within the approved budget for 1997-98. The annual <br /> increase in cost is about $17,000. <br /> Recommendation: The Manager recommends the Board approve the proposed <br /> amendments to the Orange County Classification and Pay Plan <br /> shown on Attachment 1. <br /> f:\pers\elgin\classify\ems\abstract.doc <br />