2013-254 BOCC - Sound Advice Service and Support $37,450

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-2— June 11,2013 Primarily, a representative will be on-site for the majority of all Commissioner Meetings. Up to seventy- (70) meetings are covered under this contract. Some meetings may be unscheduled emergency meetings and/or public hearings that can be verified via OCIT. Some of the monthly maintenance visits referenced above may be scheduled to coincide with County Commissioners meetings. The representative will be there in advance of the meeting start time (two (2) hours minimum) to address any technical, logistical or operational needs and to assure that all systems, (including house and television systems) are working properly prior to the meeting beginning. Sound Advice Technician ensure meeting is underway and operating properly before leaving.(We estimate on average we will leave 30-60 minutes after the meeting begins. OFF-SITE REPAIRS Equipment requiring factory repairs or replacement is not included under this contract. Sound Advice will be responsible for obtaining factory repairs or replacements at the direction of OCIT. Repair parts and equipment repairs will be billed separately from the contract. Repair parts, equipment replacement,and shipping cost will be billed to OCIT. All offsite repairs should be provided to in a timely manner and for the purpose to keep the service equipment functioning and its supporting functions on time,with time being of the essence. NON-EMERGENCY SERVICE CALLS The service agreement will provide a forty-eight (48) hour Non-Emergency on-site response time during normal office hours (8 A.M.—5 P.M.)weekdays (excluding holidays). Telephone response will be available within two(2)hours on a normal basis. EMERGENCY SERVICE CALLS Emergency calls for service are not included in this maintenance proposal and will be billed independently of the maintenance contract. The Emergency Service Call service agreement would use the rates listed below,from the time the technician leaves to resolve the problem: 1. Rates are as follows: • Emergency Rate-$150 per hour • Holiday Rate-$200 per hour 2. Response Times are as follows: Emergency 2-4 hours on site • Holiday 2-6 hours on site Telephone 1-2 hours availability Sound Advice will provide OCIT with a list of contacts and telephone numbers who will service this contract,if desired.