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1— June 11,2013 <br /> �XAV <br /> of Eastern North Carolina <br /> L_ A& Audio Video Contractors <br /> ` <br /> www.saenc.com (252) 355-1111 <br /> Orange County <br /> Information Technologies <br /> Hillsborough, NC 27278 <br /> Attn: Donna S Baker <br /> (919) 245-2285 <br /> SERVICE AGREEMENT <br /> This maintenance agreement is made between Sound Advice of Eastern North Carolina and Orange <br /> County IT Dept(OCIT).The effective date of this contract is July 1,2013 thru June 30,2014. <br /> OUR FULL SERVICE MAINTENANCE AGREEMENT is an Annual Maintenance contract <br /> covering labor, service, transportation, travel, and some minor software changes as outlined below. <br /> Under this agreement, a Sound Advice representative will inspect these rooms, listed below, on a <br /> quarterly basis. These inspections will include any necessary cleaning, calibrating and testing of the <br /> audio-visual equipment in these rooms. Coordination of scheduling maintenance and access to all <br /> rooms will be made with OCIT representative. <br /> Any repairs that can be made on site will occur at that time. Minor parts needed in these on-site <br /> repairs are included, such as connectors or small connection wires. If equipment cannot be repaired <br /> on site,Sound Advice will remove the equipment and have it repaired.Sound Advice will make every <br /> effort to expedite the repairs and/or provide a loaner piece of critical equipment until such repairs are <br /> made,as available. <br /> A detailed inventory of all audiovisual equipment can be provided electronically to OCT indicating <br /> equipment name,model, serial number,location, (building, floor and room). Initially this process of <br /> gathering this data will happen over time until all of the AV is documented. <br /> Sound Advice will maintain documentation,as required,on all maintenance trips by location and have <br /> the ability to send a report to OCIT including: <br /> • Date of inspection <br /> • Any disparity in inventory <br /> • Maintenance concerns (extreme wear and tear, vandalism, useful life of equipment, <br /> inoperable equipment,etc) <br /> • Recommendations for equipment,wiring,system replacements,security <br />