1997 S Aging - Agreement with Maxim Healthcare Services Inc for Provision of In-Home Aide Service

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4 13. To make every effort to help clients understand the relationship between the Vendor and the Department in providing in-home aide services to them. 14. To inform clients,whenever possible, at least the afternoon before services are expected if there is to be any change in the time or duration of their services. 15. To under no circumstances ask clients referred to you by the Department about their economic status, or in any way attempt to recruit new clients from the Department's client pool. 16. To keep confidential any information about a client which is shared by the Deparment or the client. Such information shall be shared only among Department's Eldercare Program staff and the Vendor staff who need to know in order to coordinate, manage, or deliver services to the client. 17. To conduct a thorough assessment and create a plan of care of each client referred using the assessment and plan of care tools provided by the Department, and to provide to the Department copies of those once completed. 18. To provide to each client or responsible party a copy of their plan of care and any other document as necessary to ensure they are informed about what duties they should expect the aide assigned to them to perform. 19. To consult with the Department's Eldercare Specialists prior to making referrals on other services or making changes in any services provided to clients receiving service through this agreement. 20. To submit a bill at least monthly for services rendered,payable within 30 days of receipt. 21. To be available to meet with the Department's Eldercare Specialists at their request to discuss service provision. The Vendor agrees to indemnify and save harmless Orange County their agents and employees from and against any and all loss, cost, damages,expense and liability caused by the failure of the Vendor to fully perform its obligations under this agreement and in accordance with its terms; or by an accident or other occurrence causing bodily injury, including death, sickness, products or services rendered under this agreement. The County will indemnify the Vendor to the extent permitted by Law and to the extent of insurance policies owned by the County, for losses, costs, damages expenses and liability caused by the negligent acts or omissions of the County in performance of obligations under this agreement. The Department will reimburse the Vendor up to$20,000 for the life of this contract at the following rate per service unit: Level I Home Management $11.60 Level II Home Management/Personal Care $11.60 Level III Home Management/Personal Care $11.60