1997 S Personnel - Human Affairs International for Employee Assistance Program Contract Renewal

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(2) Installation. Commencing on or prior to the Effective Date,HAI and Sponsor shall jointly develop an installation schedule for implementation of the Services for Sponsor,including, as applicable, (i)advance hiring and training of new HAI staff, (ii)advance training of Sponsor's supervisory personnel, (iii)communication to Participants, (iv)development and maintenance of relationships with referral resources and Participating Providers servicing the Participants, and(v)installation of additional telephone equipment and capacity at HAI facilities. (3) Plan Design Consulting. At the request of Sponsor,HAI will advise Sponsor regarding the claims impact of various Plan design options or modifications as such may affect HAI's provision of contracted Services hereunder. Notwithstanding the foregoing,if Sponsor offers a Plan governed by ERISA, Sponsor,and not HAI, shall be responsible for designing the Plan and Plan benefits, and for developing and distributing the Summary Plan Description and any other documentation or information required to be reported or disclosed pursuant to ERISA. (4) Employee Communications. At the request of Sponsor,HAI shall review and give advice to Sponsor regarding employee booklets or other communications to Employees describing the Services rendered by HAI under the Plan,and suggest revisions of or additions to such booklets or other communications to Employees. The Sponsor, or its designee, shall be deemed the Plan Administrator and Named Fiduciary under ERISA with respect to such booklets or other communications,and HAI shall not act as Plan Administrator or Named Fiduciary, neither shall HAI have any discretionary authority with respect to the design,preparation or distribution of employee booklets or communications to Employees,except as may be expressly provided in Addendum C. (5) Provider Network. If the Services include providing,arranging or making referrals for delivery of clinical services,HAI shall maintain a network of Participating Providers. (6) 24-Hour Intake. If the Services include providing,arranging or making referrals for delivery of clinical services,HAI shall provide intake for Participants on a continuous basis,twenty- four(24)hours per day, seven(7)days per week,as more specifically described and provided in the Addenda hereto. (7) Reporting. HAI shall provide Sponsor with periodic reports with respect to the Services,as more specifically described and provided in the Addenda hereto. 1.2 Payments. As consideration for HAI's agreement to perform the Services, Sponsor agrees to pay HAI on a timely basis all amounts due under this Agreement for performance of the Services including,without limitation,the Basic Fees and all Supplemental Fees,all as may be adjusted according to the provisions of this Agreement(collectively,as so adjusted,the"Service Fees"), in accordance with the following terms and conditions: (a) HAI shall invoice Sponsor during the Term for Service Fees hereunder quarterly. To the extent that any Service Fees are incurred on a fee-for-service basis hereunder,HAI will invoice Sponsor during the Term for such Service Fees at the next regular billing interval. (b) After the Term,HAI shall,at such times as it deems appropriate in its discretion, invoice Sponsor for all Service Fees which remain due and payable under this Agreement. (c) Sponsor shall pay invoiced Service Fees to HAI within thirty(30)days of Sponsor's receipt of such invoice. All payments due to HAI hereunder shall be addressed to: Human Affairs International,Incorporated 5/7119 7 Services Agreement 2