1997 S Personnel - Human Affairs International for Employee Assistance Program Contract Renewal

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A-1.4 Referral of Legal Issues. HAI shall provide Participants with access,through the Access Line,to a third-party vendor for referral of Participants to attorneys who can assess and assist with the routine legal needs of such Participants, except for legal needs relating to employment law. Participants engaging attorneys through this process shall be entitled to one free initial consultation per problem,either by telephone or face-to-face at the option of the Participant,and to a 25%reduction in the attorney's usual and customary fees for legal work beyond the initial consultation. HAI shall generate reports of Participant utilization of access to legal services hereunder. A-1.5 Records and Reporting. HAI shall maintain records for each Participant who contacts HAI for EAP Services. Subject to the restrictions of Section 3.1,HAI will provide Sponsor a statistical report on a quarterly basis of Participant utilization of EAP Services. HAI reports hereunder reflect aggregate data and do not include Participant-specific clinical information or other patient-identifiable information. A-1.6 Management Consultation. To the extent authorized by the relevant Employee or otherwise by law,HAI shall respond to inquiries by Sponsor's managers and supervisors with consultation in the following areas: (a)dealing with Employees identified by Sponsor whose personal problems may be adversely impacting their job performance, (b)coordinating Employee referrals to EAP Services, (c)consulting regarding management of high-risk situations in which an Employee's personal problems may lead to a threat of violence in the workplace, (d)facilitating the return of an Employee to work process, as appropriate,and(e)assessing and facilitating critical incident intervention. A-1.7 Publications and Documents. HAI shall provide various publications and documents in connection with the EAP Services. Any additional materials requested by Sponsor shall be provided at additional cost to Sponsor. HAI agrees that dissemination of such materials will be in accordance with Sponsor's policies and only with Sponsor's prior approval. A-1.8 Training. At the request of Sponsor,HAI shall provide training pursuant to this paragraph(a)to Sponsor's supervisors to assist them in recognizing Employee problems and encouraging Employees to make use of EAP Services and(b)to Employees to explain how they can make use of EAP Services. Unless otherwise agreed by HAI and Sponsor,all training sessions shall be held at Sponsor's place of business. Such request shall provide HAI with at least thirty(30)days'advance notice of the desired dates and times for such training. Sponsor agrees to pay HAI additional Service Fees in the amount per hour indicated in the Fee Schedule,plus expenses,for the provision of any such training. A-1.9 Critical Incident Debriefing. HAI shall provide CID(as defined below)to Sponsor's management and Participants to counter emotional distress caused by catastrophic or traumatic events. CID shall be at the initial request of Sponsor and shall be coordinated by HAI's account management staff pursuant to Section 1.1(b)(1). Sponsor agrees to pay HAI additional Service Fees in the amount indicated in the Fee Schedule per hour (excluding hours spent by HAI planning and coordinating such CID),plus expenses,for CID performed by HAI hereunder. A-1.10 Optional Dependent Care. If Sponsor and HAI have so agreed,as indicated by their designation on page A-1 above,then HAI shall provide Participants referral and assistance services for elder and child care ("Dependent Care Services"). In such case,HAI shall produce and incorporate usage reports on Dependent Care Services offered by HAI hereunder into its statistical report pursuant to Paragraph A-1.5. Sponsor agrees to pay HAI additional Service Fees for Dependent Care Services hereunder on a PEPM basis. Human Affairs International,Incorporated 517197 Services Agreement A-2