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ADDENDUM A <br /> TO <br /> SERVICES AGREEMENT <br /> (Employee Assistance Program Services) <br /> This Addendum A to Services Agreement(this"Addendum A")is an addendum to the Services <br /> Agreement between HAI and Sponsor. Unless otherwise defined in this Addendum A, capitalized terms used <br /> herein shall have the meanings defined in the Services Agreement. <br /> X Basic EAP Services <br /> Dependent Care Services <br /> A-1. Description of Services. <br /> The Employee Assistance Program Services to be provided by HAI pursuant to the Agreement shall consist of the <br /> following services in connection with the behavioral difficulties of Participants relating to family problems, marital <br /> discord,drug or alcohol abuse, stress or other personal matters: <br /> A-1.1 Toll-Free Telephone Access. HAI shall maintain a toll-free 1-800 or 1-888 telephone access line <br /> (the "Access Line")24 hours per day,7 days per week available for Participants to obtain referral and emergency <br /> crisis intervention services. <br /> A-1.2 Assessment, Counseling and Referral Services. HAI shall provide Participants access to <br /> assessment,counseling and referral services 24 hours per day,7 days per week. HAI shall provide Emergency <br /> Sessions,Urgent Sessions and Routine Sessions(as each are defined below)for the requesting Participant within <br /> the time periods specified below in such definitions. HAI shall provide up to 3 Sessions(as defined below)per <br /> Participant per problem per year. <br /> A-1.3 Treatment Compliance Monitoring. If the Plan covers chemical dependency treatment,then HAI <br /> may continue to monitor treatment compliance with respect to the chemical dependency treatment of a Participant, <br /> with the concurrence of the Participant,for up to one year. For Employees only, (a)to the extent that an Employee <br /> so elects or(b)if Sponsor makes a mandatory referral with respect to an Employee,then HAI shall(1)monitor the <br /> compliance of the Employee with respect to treatment recommendations received in connection with EAP Services <br /> and(2)provide regular telephonic recovery support to the Employee with regard to chemical dependency <br /> treatment. <br /> Human Affairs International,Incorporated 5171,97 <br /> Services Agreement <br /> A-1 <br />