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r <br /> 3 <br /> II) VENDOR RESPONSIBILITIES: <br /> 1. To provide in-home nurses aide services to the Department and its clients with <br /> appropriate personnel certified by the N.C. Division of Facility Services and provided <br /> with appropriate nursing supervision. <br /> 2. To meet the NC Division of Aging Policies and Procedures for In-Home Aide services, <br /> as outlined in Attachment A, and agrees to undergo monitoring by the Department and <br /> Triangle J Council of Governments staff at least once a year to ensure their compliance <br /> with these standards. <br /> 3. To have an adequate number of aides hired and available to work in Orange County on <br /> the date this agreement is signed by both parties. <br /> 4. To staff each referred case within ten working days of the beginning service date <br /> specified on the service authorization form provided for each client by the Department. <br /> 5. To staff Adult Protective Services cases within five working days after the referral is <br /> made. <br /> 6. To maintain services once staffed over the service period stipulated by the Department. <br /> 7. To provide consistent aide assignment over the service period stipulated by the <br /> Department. <br /> 8. To provide services in two-hour minimum periods of service time, as specified in the <br /> service authorization. <br /> 9. To provide timesheets, signed by the client or responsible party, at least biweekly,which <br /> show at the least the client's name,the aide's name,date of service provided,total hours <br /> and time frame of service provided,and type of aide services provided. If timesheets are <br /> not provided,are not signed or are verified by phone,corresponding bills will not be <br /> paid. <br /> 10. To provide upon request a written analysis of services provided, including total hours of <br /> service for each client, dates of services provided to each client, and explanations for any <br /> discrepancies between services requested and provided. <br /> 11. To make every effort to promptly communicate by phone to the Department's Eldercare <br /> Specialists any aide changes, interruptions in aide services, or problems with clients' <br /> services. <br /> 12. To maintain appropriate client and personnel files at the licensed office of the Vendor <br /> and to ensure that such records which fully disclose the extent of the service provided to <br /> recipients are kept for two years from the first service date for each client and are <br /> available for inspection. <br />