1997 S IT - Computer Network Solutions for Computer Systems Support Services Agreement

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Computer Systems Support Services Agreement between Computer Network Solutions and Orange County This agreement made the 18th day of March,1997 between Orange County for its Information Systems Department(hereinafter referred to as"OCIS") and Computer Network Solutions (hereinafter referred to as"CNS") for computer systems support services as specified herein. CNS Responsibilities: 1. CNS will provide personal computer troubleshooting and repair at Orange County user office locations. 2. CNS will coordinate troubleshooting and repairs with OCIS staff. If troubleshooting and repairs for a specific problem will exceed 16 hours of effort, CNS will seek prior approval for exceeding these hours from the OCIS Director. If the cost of parts to effect a repair will exceed$150, CNS will seek prior approval for exceeding this cost from the OCIS Director. 3. CNS will acquire appropriate replacement parts for repairs following approval of the OCIS Director. CNS will not install parts prior to this approval. All parts , will be new unless specifically approved otherwise by the OCIS Director. 4. CNS will warrant repairs and parts for a period of 90 days following acceptance of repairs by OCIS.Standard manufacturer's warranty shall apply to all new parts and where applicable to reconditioned parts. 4. CNS will provide local and wide area network troubleshooting and administration support. 5. CNS will at all times exercise the highest standard of workmanship in effecting repairs to County equipment. 6. CNS will submit a monthly bill for services and associated service call reports. The invoice for services will specify the number of aggregate hours spent on Orange County troubleshooting and repairs and the cost of parts and/or supplies.The service call reports will,for each call,specify location of work, repairs made,parts and/or supplies being billed,time spent on repair, technicians name and signature. ufi�'13'�