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2-- <br /> 'ORANGE RESOURCE CONNECTION <br /> Fact Sheet <br /> What does Orange Resource Connection (ORC) do? <br /> • Provides a central telephone service which responds to inquiries from the general public, agencies <br /> and professionals. <br /> • Maintains and updates a comprehensive information database on existing community services. <br /> • Ensures maximum access to the necessary information through other avenues such as a "Directory <br /> on Disk°, printed directories, Internet access, etc. <br /> • The single main objective of information and referral services is to connect people in need to <br /> services that may be able to assist them. <br /> • In Orange, 1&R has additional component of software management and technical support for over 40 <br /> agencies in the community with copies of IRis software containing the information and referral <br /> database. <br /> What are the Benefits of having Orange Resource Connection? <br /> • Anyone can call Orange Resource Connection directly to find out about information. <br /> • Anyone can access the information from the Orange County Library in Hillsborough. <br /> • Over 50 community service agencies have the same information about community resources. <br /> • Installation, education, and training is provided to the agencies by Orange Resource Connection at <br /> no charge. <br /> • Anyone can access the database on the intemet. <br /> What is the history of Orange Resource Connection? <br /> • Developed under direction of Orange County Manager's Office and Partnership for Young Children <br /> in conjunction with Project Team comprised of public and private human service agencies, business, <br /> United Way and community at large. <br /> • Manager's Office requested that United Way take over day to day management of the program in fall <br /> of 1995. <br /> • During the months of May-October 1996, there were gaps of service due to staff turnover. Orange <br /> Resource Connections phone line was forwarded to First Call Wake (Information & Referral line for <br /> Wake County) during these times. <br /> How does the information line work? <br /> • Phone lines began operating in April 1996. <br /> • Trained operators answer the phone during the hours of 8:30am-5pm, Monday-Friday. <br /> • A recorded message is in place for people to leave their name and number for follow-up return calls; <br /> and the message provides an emergency phone number in case the caller is in a crisis. <br /> What capabilities do you have by using a database for the community resources? <br /> • Able to put the IRis program in the agencies that need client tracking, produce statistical reports, with <br /> a component of information and referral. <br /> • Create a read-only version of the community resources for information and referral only. <br /> • Distribute updated resources to these agencies by computer disks. <br /> • Produce a hard copy Directory. <br /> • Generate specialized Directories of services for interested groups like youth, elderly, or health <br /> related programs. <br /> Where is the information? <br /> • The read only software is placed in 30 community agencies including public libraries; while the full <br /> blown version of IRis is in 18 agencies. <br /> • Information database accessilgle through Internet at http://smartage.sowo.unc.edu:100/orange/ <br /> What kind of technical support do the agencies have? <br />