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t <br /> • 1 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date: March 18, 1997 <br /> Action Agenda <br /> Item No. <br /> SUBJECT: Information Systems Technical Support Agreements <br /> DEPARTMENT: Information Systems PUBLIC HEARING: (Y/N) <br /> BUDGET AMENDMENT: (Y/N) ' <br /> ATTACHMENT(S): INFORMATION CONTACT: <br /> 3/12/97 IS Director Memo Dick Taylor, ext 2276 <br /> Draft Agreements <br /> TELEPHONE NUMBERS: <br /> Hillsborough 732-8181 <br /> Chapel Hill 968-4501 <br /> Durham 688-7331 <br /> Mebane' 227-2031 <br /> PURPOSE: To consider approving two technical support agreements that will provide Orange <br /> County with additional, specialized automation support. <br /> BACKGROUND: The Information Systems(IS)Department has been working towards <br /> improving the scope and responsiveness of computer support to Orange County departments to <br /> enhance their service to citizens. These efforts include targeted training of IS staff and some key <br /> departmental users, along with selective use of outside providers who bring specialized knowledge <br /> and expertise, beyond that available in-house,to bear on automation tasks that will best enhance <br /> overall staff productivity. The use of external technical support providers is a flexible, cost-effective <br /> approach to resolving short-term,pressing automation needs without the County committing to <br /> creating permanent support positions. The Information Systems Director has developed draft <br /> technical support agreements that will provide specialized technical support to complement that <br /> available in-house through current IS staff. Under Board policy,the Manager reviews and approves <br /> professional services contracts in the amount of$5,000 or less. However, two of the proposed <br /> agreements are for amounts that exceed $5,000, and therefore require Board review and approval. <br /> The first agreement,with Computer Networking Solutions,will provide for on site personal <br /> computer and network troubleshooting and repairs, in an amount not to exceed$30,000. These <br /> services will be provided on an as-needed basis at a rate of$30 per hour. The second agreement, <br /> with Good Pickin',will provide for mainframe application support and development of current staff <br /> capabilities to integrate applications between mainframe and desktop. This agreement will be based <br /> on service at a rate of$65 per hour in an amount not to exceed $6,500. Both of these agreements <br /> would run through the fiscal year ending June 30, 1997, with funds available in the 1996-97 IS <br /> departmental budget. <br />