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F <br /> .a <br /> a� <br /> Figure 4-2: On-site response from local technicians <br /> The field technician performs first-level troubleshooting,provides information regarding the system <br /> condition,removes any failed components for repair,and reinstalls new or reconditioned components. <br /> If the issue is not resolved,the field technician escalates the case to the SSC or product engineering <br /> teams as needed. <br /> 4.2.7 Network Preventative Maintenance <br /> Network Preventative Maintenance minimizes premature repairs by providing operational testing and <br /> alignment on the infrastructure or fixed network equipment to ensure all components are operating <br /> consistent to manufacturer specifications. <br /> 4.2.8 Infrastructure Repair Service with Advanced Replacement <br /> Infrastructure Repair with our Advanced Replacement upgrade supplements your spares inventory <br /> with our centralized inventory of critical equipment(Figure 4-3).In advance of Motorola repairing <br /> the malfunctioning unit,we send a replacement unit to you within 24 hours to ensure a spare unit is <br /> available. Upon receipt of the malfunctioning unit,Motorola repairs the unit and replaces it in our <br /> centralized inventory. <br /> Orange County„North Carolina <br /> Use or disclosure of this proposal is subject MCC 7500 Console System <br /> to the restrictions on the cover page. <br /> 4-4 Servicel Warranty Motorola Solutions Confidential Restricted <br />