2013-174 IT - EPlus for IT Support Anzalyst $14,000

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• signed work order or time sheet; • Milestone/Service Completion Certificate("MCC"),a sample of which is provided in Appendix A);or • Project completion document. Customer has five (5) working days from the receipt of the MCC to schedule appropriate personnel to review the particular Milestone or Services performed and sign the MCC. Signing of the MCC, or Customer's failure to respond to the MCC within the designated five (5) working day period, signifies Customer's acceptance of the Milestone and that Services have been performed as described in the MCC and in accordance with the SOW. In order to refuse acceptance of the Services performed,Customer must provide ePlus with full details that show that Services do not conform to the SOW. ePlus shall address such non-conformance in a timely manner. ePlus shall compile an action plan to correct any deficiencies and the process for acceptance detailed herein shall be repeated until such time as all deficiencies have been resolved and the Services meet the requirements of the SOW. Acceptance may not be withheld due to defects in Services that do not represent a material non-conformance with the requirements of the SOW. 7.0 Pricing 7.1 For the Services performed under this SOW, the Customer agrees to pay ePlus a fee of Forty-Five US Dollars, ($45.00) for each hour worked by the IT Support Analyst 11. Overtime rate for hours worked over Forty (40)in a workweek is: $67.50 per hour. Estimated cost for 320 hours(2 months):$14,400.00 excluding any overtime • Customer shall issue a Purchase Order adequate to cover the Fee prior to commencement of Services. Fees for such additional services related to but not defined in this SOW will be performed on a time and materials basis at a rate set forth in a written amendment,as mutually executed by the Customer and ePlus. • Customer will be asked to sign a work order,timesheet or email acknowledgement for the hours performed by ePlus. • Service hours are billed at$45.00/hr for each hour of service provided.$67.50 for overtime hours • All on-site work is billed at eight hour(8)minimum Hiring subcontractors by Customer: In the event that Customer desires and ePlus agrees,via a written change order signed by both Parties,that Customer may hire a non-ePlus employee(Candidate),the following fee structure applies(where full time billing is defined as at least 40 hours per week): if Candidate is hired by Customer within 1-30 days offull time billing, the Customer will pay ePlus a fee of 20%of the annual salary; if Candidate is hired by Customer within 31-90 days offull time billing, the Customer will pay ePlus a fee of 15%of the annual salary; if Candidate is hired by Customer within 91-180 days offull time billing,the Customer will pay ePlus a fee of 10%of the annual salary; if Candidate is hired after 180 days offull time billing, then there is no fee. 7.2 Customer acknowledges that ePlus may participate in and retain the benefit of incentive plans or other programs with,among others,its travel providers wherein ePlus may receive benefits,such as frequent flier miles or other consideration for corporate travel volume. All fees,expenses and other charges for the Services do not include any sales, use, excise, value added, or other applicable taxes, tariffs or duties, payment that may be due on such amounts, and shall be the sole responsibility of Customer (excluding any applicable taxes based on ePlus' net ©2010 ePlus Technology,inc. 5 11/01/10