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2013-174 IT - EPlus for IT Support Anzalyst $14,000
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2013-174 IT - EPlus for IT Support Anzalyst $14,000
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6/12/2013 3:22:38 PM
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6/12/2013
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R 2013-174 IT - EPlus for IT Support Anzalyst $14,000
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1.0 Introduction <br /> 1.1 This Statement of Work("SOW") is made this 30`h day of April, 2013, ("Effective Date")pursuant to the <br /> Customer Master Agreement dated April 8`h, 2011 (hereinafter referred to as "Agreement") by and <br /> between Orange County, NC ("Customer") and ePlus Technology, inc. ("ePlus") (or also referred to <br /> individually as "party" or collectively as "parties"), the parties hereto hereby agree to the performance of <br /> the Service(s)described below. <br /> 1.2 This SOW shall define the scope of the project's Services and the Deliverables that ePlus shall provide to <br /> Customer. The terms of this SOW are limited to the scope of this SOW and shall not be applicable to any <br /> other SOWs which may be executed between the parties. The terms and conditions of this SOW prevail <br /> regardless of any conflicting terms on a purchase order, other correspondence and any and all verbal <br /> communications. This SOW may be modified only by means of a duly executed written amendment. <br /> Neither the terms of any purchase order,invoice,or other instrument documenting a payment or transaction <br /> that is issued by either party in connection with this SOW,nor any other act,document, usage, custom,or <br /> course of dealing shall modify the terms of this SOW. <br /> 1.3 This document contains Customer-specific requirements related to the Customer's procurement of certain <br /> services ("Products"/"Services" or "Work") from ePlus. All information included in this SOW is <br /> considered confidential, and should be used in accordance with the confidentiality provisions of the <br /> Agreement. The sole authority to commence any Services hereunder by ePlus or to obligate payment by <br /> Customer shall be this written SOW executed by both parties hereto. ePlus reserves the right to accept or <br /> reject any purchase order,as necessary. <br /> 2.0 Project Overview and Task <br /> 2.1 PROJECT DEFINITIONS: <br /> 2.1.1 "Customer Site(s)" or "Site(s)" - the physical site(s) designated by the Customer (other than <br /> ePlus sites)where the Services may be performed. <br /> 2.1.2 "Deliverable"-all deliverables,documentation,whether in hard copy or electronic form, such as <br /> analyses, reports,manuals, test results, or any other item other than Product provided by ePlus to <br /> the Customer pursuant to the terms of this SOW. <br /> 2.1.3 "Implementation" - the activities specified in this SOW such as project management, design <br /> review,configuring,staging,installation,and testing performed by ePlus. <br /> 2.1.4 "Installation"-the physical activity required to place a Product into a Customer Site. <br /> 2.1.5 "Milestone"-a specific goal,objective or event pertaining to Services described under the terms <br /> of this SOW. <br /> 2.1.6 "Normal Business Hours" - the hours of Monday through Friday 8:00am to 5:00pm local time, <br /> excluding any ePlus observed holidays. A list of ePlus observed holidays will be provided upon <br /> request. <br /> 2.1.7 "Product(s)" means third-party hardware and/or software in connection with which Services are <br /> being provided herein. <br /> 2.1.8 "Project Plan"-a plan documenting all aspects of the Services. <br /> 2.1.9 "Professional Services" or "Services" -the services provided by ePlus and/or its subcontractor <br /> to Customer under this SOW. <br /> 2.1.10 "Staging"-the assembly and software loading of Product prior to Installation at Customer Site. <br /> 2.2 PROJECT SCOPE: <br /> 2.2.1 The purpose and major scope of this project is to provide an on-site IT Support Analyst 1111 to <br /> work under the direction of Orange County for a period of approximately two months,320 hours. <br /> 2.2.2 ePlus and/or its subcontractor shall provide these Services at the following Customer Sites: <br /> Orange County Government Offices located at 131 W.Margaret Lane, Hillsborough,NC 27278 <br /> 3`d.Floor <br /> ©2010 ePlus Technology,inc. 2 <br /> 11/01/10 <br />
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