2013-172 Health - Health Metrics for Identification and documentation of the best demostrated practice for family planning $25,000

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Exhibit A Ref: Project Scope and Costs HealthMETRics Deliverables 1. Provide participating sites with service specific tools for measurement of: A. Patient satisfaction B. Clinical indicators C. Staff satisfaction D. Unit cost 2. Train designated on-site staff on data collection techniques. HealthMETRres will assist clinic staff with data collections when necessary. 3. Produce an individual, comprehensive report to each participating site, including; A. A process description and site data on: i. Patient satisfaction H. Clinical indicators iii. Staff satisfaction iv. Unit cost B. Comparison to other providers within the HealthMETRres adult health care database and the Best Practice identified. Data is adjusted for regional economic differences and demographics. C. A detailed description of the Best Practice's operations including, but not limited to: i. Staffing structure ii. Job responsibilities iii. Patient flow iv. Clinic layout v. Scheduling structure vi. Other key systems D. Site-specific, actionable recommendations to change the site process when changes would generate measurable improvements in outcomes. Recommendations are based on the detailed comparison of a site's process and outcomes to those of the Best Practice. HealthMETRres will provide five copies of the report per participating site. 4. A presentation to review and discuss the findings will be made at the conclusion of the project. 5. A follow up call will be made 12 months post final report presentation to ascertain the changes made due to project recommendations and estimated cost savings. A letter documenting this information to be sent to the site after the follow up call. Participating Site SuRRort 1. The participating site will identify a project liaison to work with HealthMETRres and