1999 NS Authorization to Contract with Respite Care Providers

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4 3. To have an adequate number of aides hired and available to work in Orange County on the date this agreement is signed. 4. To staff each referred case within ten working days of the authorization date specified on the service authorization form provided for each client by the Department. 5. To staff Adult Protective Services cases within five working days of authorization. 6. To maintain services once staffed over the service period stipulated by the Department. 7. To provide consistent aide assignment over the service period stipulated by the Department. 8. To provide services in two-hour minimum periods of service time,as specified in the service authorization. 9. To provide weekly timesheets, signed by the client or responsible party,the aide, and the aide supervisor, which show the allocated weekly hours and the actual billable hours,time frame of service provided, and type of services provided. 10. To provide weekly billing reports for each client,explaining variances in schedules and variances in the plan of care. If timesheets are not provided, if tasks are not recorded, if timesheets do not include required signatures, or if variances in schedules and/or plans of care are not noted and explained, the corresponding bills will not be paid. 11. To provide upon request a written analysis of services provided since the beginning of the fiscal year, including total hours of service for each client,dates of services provided to each client,and explanations for any discrepancies between services requested and provided. 12. To make every effort to promptly communicate by phone to the Department's Eldercare Supervisor any aide changes, interruptions in aide services, or problems with clients' services. 13. To maintain appropriate client and personnel files at the Vendor's licensed office, and to ensure that such records that fully disclose the extent of the service provided to recipients are kept for two years from the first service date for each client and are available for inspection. 14. To make every effort to help clients understand the relationship between the Vendor and the Department in providing in-home aide services to them. 15. To inform clients at least the afternoon before services are expected if there is to be any change in the time or duration of their services. 16. To under no circumstances ask clients referred to you by the Department about their economic status, or in any way attempt to recruit new clients from the Department's client pool. 17. To keep confidential any information about a client which is shared by the Deparrtment or the client. Such information shall be shared only among other Department and Vendor staff who need to know in order to coordinate, manage, or deliver services to the client.