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- Staff are currently involved in implementing the first phase, while preparing for <br /> implementation of the second phase <br /> NC FAST Phases (Graphic) <br /> • Phase 1 (Current Phase) <br /> - Food and Nutrition Services <br /> • Phase 2 and 6 (Next Phase) <br /> - Medicaid <br /> - Work First <br /> - Special Assistance <br /> - Refugee Assistance <br /> • Phase 3 <br /> - Child Welfare <br /> • Phase 4 <br /> - Energy Programs <br /> - Child Care <br /> • Phase 5 <br /> - Adult and Family Services <br /> NC FAST Issues (Learning Curve Graph) <br /> NC FAST Issues (Computer Response Time Graph) <br /> NC FAST Timeline (Graphic) <br /> NC FAST <br /> • Implementation of Phase 2 and 6 will include Medicaid, Work First, and Special <br /> Assistance Programs <br /> • Includes more than 10,000 cases <br /> (Chart) <br /> DSS Staff Member Lindsey Shewmaker began the PowerPoint presentation and <br /> said NC Fast is a web based program that will automate all of the Legacy Systems and <br /> combine them into one. She said this will happen in multi-year phases, with Phase 5 <br /> slated for completion in 2015/16. <br /> She said there are over 6,000 food and nutrition services cases in Orange <br /> County and staff has worked to get all of those entered into the system to complete <br /> Phase 1. She said the green light for beginning work on the combined Phase 2 and 6 <br /> will be June 17, 2013. She referenced these in the slide on NC FAST Phases. Phase 3 <br /> is set to begin in the end of 2013 or beginning of 2014. <br /> Lindsay Shewmaker referenced the slide on NC FAST Issues and said that this <br /> web based application looks very different than what the staff are used to, and it has a <br /> very steep learning curve. She referenced the number of cases due, versus the number <br /> completed. She said that in December 400 re-certifications for food nutrition services <br /> were completed out of 700 that came in. She said it was a struggle to get these done in <br /> a timely manner. She said that these are normally completed a month ahead, versus <br /> the current time of two weeks ahead. <br /> She said that the other issue with the system is that the response times are slow. <br /> This is being addressed with the IT department and efforts are being made to increase <br /> bandwidth. She referenced the chart and said the counties to the right are the slowest. <br /> Referencing the timeline slide, she said that EPass functionality starts at the end <br /> of this month and will allow clients to apply online for food and nutrition services benefits. <br /> Commissioner McKee asked about what if people do not have access to, or <br /> cannot use, internet services. <br />