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Department on Aging - continued <br />FY 2012 -13 Outcomes <br />Recruited 75 new volunteers to compensate for attrition of volunteers, in the target age group of <br />55 +. <br />RSVP Advisory Council sponsored the first ever RSVP signature fundraising event to supplement <br />the budget for the federally mandated annual recognition event. The event was a wine tasting, <br />"Cheers For Volunteers." <br />Partnered with DSS, as a VITA Site. <br />Received outside funding from the IRS and the Greater Triangle United Way to supplement the <br />cost of the RSVP VITA Free Tax Service. <br />• Contracted with a software -based online appointment system, Appointment -Plus, which allows <br />VITA tax clients to schedule their own appointment. Clients with no computer access continue to <br />call the VITA appointment line. Have now converted 100% to online tax preparation. <br />Performance Measures <br />2010 -11 <br />2011 -12 <br />2012 -13 <br />2012 -13 <br />2013 -14 <br />Actual <br />Actual <br />Budget <br />Projected <br />Budget <br />Service: New Volunteers Recruited and Total RSVP Volunteers <br />Total active RSVP volunteers <br />529 <br />481 <br />350 <br />350 <br />350 <br />Total volunteer service Hours <br />62,236 <br />44,193 <br />35,000 <br />35,000 <br />35,000 <br />Value of volunteer hours <br />$1,168,169 <br />$829,503 <br />$656,950 <br />$656,950 <br />$656,950 <br />Number of non - profit agencies (stations) <br />87 <br />73 <br />70 <br />65 <br />65 <br />served <br />Service: RSVP VITA (Volunteer Income Tax Assistance) <br />Free Tax Service for Low to Middle Income Clients <br />Number of VITA tax volunteers <br />103 <br />101 <br />90 <br />100 <br />100 <br />Number of clients using the VITA Service 2 <br />2,005 <br />2,000 <br />1,800 <br />1,800 <br />1,800 <br />Performance Measures (Percentage of <br />clients using VITA) <br />Affordability <br />99% <br />80% <br />85% <br />85% <br />90% <br />Electronic filing <br />57% <br />46% <br />50% <br />50% <br />50% <br />Find Tax Forms Confusing <br />55% <br />33% <br />40% <br />40% <br />40% <br />1. Volunteer hours calculated at $18.77 per hour (2006 Economic Report to the President). <br />2. Decreased use due to new IRS regulations, which require each tax return to undergo a Quality Review process. Returns <br />take more time, which reduces the number of appointments. <br />FY 2013 -14 Objectives <br />Partner with non - profit agencies to provide ongoing support as a community resource and to <br />incorporate a volunteer management system that helps the agency provide much needed <br />community services. <br />IRS loaned computers for VITA are becoming obsolete and they have asked seasoned programs <br />to purchase or secure donated equipment in order to provide the free tax service. RSVP will <br />continue to supplement the equipment needed including computers and printers using VITA <br />outside funding. <br />RSVP Senior Education Corps (SEC): SEC recruits volunteers as reading and math tutors for K -5. <br />A new initiative will introduce a financial literacy unit for 4th and 5th grades. SEC will partner with <br />AmeriCorps, who currently provide the program in Orange County middle schools. They will <br />provide training and materials for RSVP volunteers. <br />:6 <br />