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Department on Aging - continued <br />Department on Aging: Eldercare /Aging Transitions <br />Major Services <br />Provide information and assistance on all age - related issues through the telephone help -line, <br />Senior Health Insurance and Information (SHIIP) classes and individual sessions, printed resource <br />materials, and educational presentations to the community. <br />Provide in -home assessments of needs and strengths, care planning recommendations, care <br />coordination and short -term counseling to promote safety and well -being while delaying <br />institutionalization. <br />Facilitate referral to caregiver support and respite opportunities so that families can remain <br />together and delay institutionalization. <br />Coordinate cost effective aging -in -place alternatives to institutionalization. <br />FY 2012 -13 Outcomes (related to implementation of Master Aging Plan initiatives) <br />A greater proportion of individuals served through the Aging Transitions program received <br />volunteer - provided services through the telephone reassurance and Friend —to- Friend programs <br />this year due to volunteer program expansion efforts. <br />• Served more Chinese - speaking caregivers due to the start -up of a 2 -year, NC Division of Aging <br />and Adult Services (DAAS) grant that will develop caregiver support services for Chinese - speaking <br />elders and their families in Orange County. <br />More older adults were provided home safety assessments and "aging in place" interventions, <br />especially in the northern part of the county, due to the implementation of a new referral protocol <br />and collaboration effort with county Emergency Management Services (EMS). <br />More older adults were provided "one- stop- shop" DSS services (such as help with food stamp, <br />low- income energy assistance and Medicaid applications) and mental health counseling within the <br />Senior Centers due to stronger intra- county collaborations and increased marketing efforts. <br />Performance Measures <br />2010 -11 <br />Actual <br />2011 -12 <br />Actual <br />2012 -13 <br />Budget <br />2012 -13 <br />Projected <br />2013 -14 <br />Budget <br />Service: Information & Case Assistance <br />Number of unduplicated persons served <br />per month <br />157 <br />150 <br />160 <br />150 <br />160 <br />Number of face -to -face contacts <br />2,648 <br />2,900 <br />2,600 <br />2,600 <br />2,600 <br />Number of calls responded to on Aging <br />Transitions Helpline <br />1,270 <br />1,115 <br />1,200 <br />1,400 <br />1,500 <br />Service: In -Home & Caregiver Services <br />Number of individuals receiving services <br />144 <br />193 <br />230 <br />210 <br />220 <br />Number of caregivers served <br />106 <br />125 <br />150 <br />130 <br />140 <br />Number of in -home & community respite <br />clients served <br />38 <br />32 <br />30 <br />45 <br />40 <br />Number of clients served with Aging -In- <br />Place service options <br />N/A <br />36 <br />50 <br />35 <br />40 <br />53 <br />