Agenda - 05-30-2013 - 2 - Laserfiche WebLink

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Tax Administration — continued Resolved additional appeals resulting from the 2009 revaluation with most cases resolved locally and no losses at hearings before the Property Tax Commission. Monitored and managed the outsourced EMS Ambulance Billing process to ensure continued strong revenues and continued positive customer service. • Provided many educational sessions to the public on available tax relief programs. FY 2013 -14 Fiscal Year Objectives • Continue to prepare for the next countywide revaluation, which will involve a full list and measure of properties in Orange County. • Continue all exisiting services and programs currently provided by the Tax Office while maintaining a high level of efficient and pleasant customer service. • Improve the value and utility of our website adding new low -cost payment options. • Consider other technology for outreach and improved customer service, such as live chat, email distributions and social media • Complete the Property Information Management System conversion and installation. • Resolve the remaining Property Tax Commission appeals from the 2009 countywide Reappraisal. • Monitor and manage the outsourced EMS Ambulance Billing process to improve efficiency and increase revenues. Establish Hotel /Motel Room Occupancy collections within the Tax Office and ensure a consistent and verified revenue stream. Budget Highlights • The increase in Personnel Services and Operations in FY 2013 -14 within the Land Records division is due to the transfer of four (4.0 FTEs) GIS staff positions from Information Technologies Department to the Lands Records division of Tax Administration, which occurred during the current fiscal year. • The FY 2013 -14 Commissioner Approved Budget includes the reassignment of the Motor Vehicle billing and assessment staff (2.0 FTEs) from the Revenue division to the Assessor division in order to comply with State Statutes regarding assessment work. • The FY 2013 -14 Commissioner Approved Budget includes an additional $4,900 to assist with forced collections on delinquent registered motor vehicle bills due to the new Tax & Tag State program. • The FY 2013 -14 Commissioner Approved Budget includes an additional $94,000 to begin a comprehensive business auditing program. This initiative will educate taxpayers on proper listing methods and ensure equity among taxpayers. While the cost of the effort will be offset by discovery revenues, the priority is to ensure that there is equity among all taxpayers. A conservative estimate of return for this investment is 2:1. • The General Fund transfer to the Revaluation Fund is budgeted at the same amount ($125,000) as in FY 2012 -13, and assumes the next Revaluation effective January 1, 2017. • The decrease in Revenues for FY 2013 -14 is more in line with projected FY 2012 -13 collection charges. QFQ