Agenda - 05-30-2013 - 2 - Laserfiche WebLink

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Tax Administration — continued Mission Statement To ensure all residents are provided a fair and equitable Ad Valorem taxation process. Major Services • Administer the property tax in Orange County assessing a $16 billion tax base and collecting over $210 million in revenues. • Identify, review and approve deeds and land- related documents prior to being recorded by the Register of Deeds. • Maintain Tax Maps and the PIN Application, which records changes to land and ownership. • List, assess and bill all taxable property. Collect property taxes in accordance with North Carolina law. • Bill, collect and account for other fees and taxes including 3R and Solid Waste Convenience Center Availability Fees, Chapel Hill Stormwater Management Fees, Room Occupancy Taxes, Emergency Management fees, Gross Receipts Taxes, and others. • Administer statewide and local tax relief programs including the Homestead Exemption for low- income older and disabled residents. • Administer Present -Use Value Programs, which grant about $7 million in tax relief annually. • Review for qualification applications for tax relief. Appraise development and improvements to real property every year in accordance with the adopted schedule of values, and conduct periodic countywide reappraisal of all real property. • Manage the review and appeal process for taxpayers who believe their property is not properly valued. These processes include informal review, the Orange Board of Equalization and Review, the State Property Tax Commission and appeals to higher courts. • Collect and account for all current and delinquent taxes for the County, special districts, and the towns of Carrboro, Chapel Hill and Hillsborough. • Administer assistance programs: the EMS Ambulance Assistance Program and the 3R Assistance Program. • Ensure that records are current and available to the public while meeting the requirements of State and Federal privacy law. FY 2012 -13 Outcomes Practiced Orange County's highest level of customer service by taking ownership of customers' requests and needs, providing cross - training to staff and increasing our exposure through Twitter and other communication outlets. • Continued to improve tax forms and offerings. • Began preliminary work on the 2017 countywide revaluation. • Maintained existing services and programs currently provided by the Tax Office while maintaining a high level of efficient and pleasant customer service. • Continued implementation of the Property Information Management System. 41FA