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Department of Social Services - continued <br />FY 2012 -13 Outcomes <br />• Managed implementation of Phase 1 of NC FAST. <br />• Managed Medicaid caseload that has increased more than 6% over the last year. <br />• Managed Food and Nutrition Services caseload that has increased more than 12% over the last <br />year. <br />• Continued alignment of certification periods for Food and Nutrition Services and Medicaid and <br />implemented other Work Support Strategies. <br />Performance Measures <br />2010 -11 <br />2011 -12 <br />2012 -13 <br />2012 -13 <br />2013 -14 <br />Actual <br />Actual <br />Budget <br />Projected <br />Budget <br />Service: Determine eligibility and process benefits for Food and Nutrition Services. <br />Average number of households receiving <br />5,412 <br />6,074 <br />6,800 <br />6,500 <br />6,600 <br />food and nutrition services monthly <br />Percentage of potentially eligible families <br />57% <br />60% <br />65% <br />65% <br />75% <br />receiving food assistance <br />(Target: >_ 75 %) <br />Percentage of procedural denials <br />63% <br />67% <br />65% <br />65% <br />50% <br />(Target: <_ 50 %) <br />Average processing time in days <br />16.5 <br />15.1 <br />14.0 <br />18.0 <br />13.0 <br />(Target: <_ 13.0) <br />Service: Provide medical assistance to low- income families meeting eligibility guidelines for Medicaid <br />programs. <br />Average number of households receiving <br />8,750 <br />9,318 <br />9,400 <br />9,400 <br />9,600 <br />Medicaid monthly <br />Average number of households receiving <br />821 <br />848 <br />850 <br />850 <br />900 <br />Health Choice monthly <br />FY 2013 -14 Objectives <br />• Redesign business processes through Work Support Strategies to manage increasing demand in <br />public assistance. <br />• Implement NC FAST Phase 2 and 6 for Food and Nutrition Services, Medicaid and Work First. <br />• Work toward integrating work support programs across the agency <br />• Manage the ongoing demand for Emergency Assistance. <br />• Train agency employees on the Affordable Care Act and integrate access with agency's <br />procedures. <br />Budget Highlights <br />• The agency will continue working with the IT Department and the NC Department of Health and <br />Human Services to prepare for NC FAST implementation. This may include purchasing additional <br />computer hardware and software and increasing bandwidth. <br />• These public assistance programs are projected to pay $19,805,094, in Food and Nutrition <br />Services, and $104,056,909, in Medicaid dollars, to local grocers and medical providers in <br />FY2013 -14. <br />1i U9Z.1 <br />