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Health Department - continued <br />Performance Measures <br />2010 -11 <br />2011 -12 <br />2012 -13 <br />2012 -13 <br />2013 -14 <br />Actual <br />Actual <br />Budget <br />Projected <br />Budget <br />Service: Inspection and permitting of on -site wastewater systems (septic <br />systems) <br />Collection rate for WTMP fees <br />70% <br />97% <br />95% <br />95% <br />95% <br />Failure rate of septic systems observed <br />4.4% <br />6.5% <br />4.5% <br />4.5% <br />5% <br />during WTMP inspections <br />Number of septic system repairs <br />72 <br />110 <br />100 <br />90 <br />100 <br />completed <br />Number of septic systems permitted and <br />201 <br />211 <br />125 <br />200 <br />200 <br />approved for use <br />Percentage (number) of existing septic <br />39% <br />131% * <br />100% <br />160% * <br />100% <br />systems inspected in WTMP program <br />Average time required for issuing permits <br />23.3 <br />15.3 <br />15 <br />15 <br />12 <br />in days) <br />Service: Inspection, permitting and sampling water supply wells <br />Number of wells constructed and <br />178 <br />218 <br />186 <br />160 <br />180 <br />approved for use <br />Number of water samples collected and <br />1,092 <br />1,190 <br />1,000 <br />900 <br />1,000 <br />results reported to well owners <br />Service: Inspection and permitting of restaurants and other establishments <br />Percentage of restaurant inspections <br />42% <br />100% <br />100% <br />90% <br />100% <br />completed <br />New restaurant permits issued <br />40 <br />36 <br />30 <br />40 <br />30 <br />Review time for new restaurant plans (in <br />47 <br />30 <br />21 <br />23 <br />21 <br />days) <br />* Two years' worth of inspections were completed in calendar year 2012 in order to make up for <br />inspections delayed from prior year accounting for > 100% of required inspections completed <br />FY 2013 -14 Objectives <br />Inspections: Complete 100% of the required Septic System program and Food & Lodging <br />program inspections <br />Maintain at least a 95% collection rate for WTMP fees by adhering to the collection process <br />developed with the county attorney's office <br />Improved Customer Service: <br />o Reduce time from application to permit issuance to 12 days or less <br />o Reduce response time for complaints to within 48 hours <br />Budget Highlights <br />The increase in Revenues in FY 2013 -14 is due to a projected increase in the State <br />allocation based on 100% compliance in food and lodging inspections. <br />The hiring of the Permit Development Specialist (.50 FTE) in FY 2012 -13 is allowing <br />enhancements to Environmental Health Services- <br />0 As of January 2013, the Environmental Health reception desk now remains open <br />during the lunch hour for walk -in and phone customers, increasing accessibility to <br />the public by 11 %. <br />o Environmental Health professional staff is no longer required to regularly provide <br />reception desk coverage and have returned to normal duties consistent with their <br />position, which will enhance productivity and accessibility by 15 %. <br />iKIQ <br />