Agenda - 05-30-2013 - 2 - Laserfiche WebLink

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Emergency Services - continued Performance Measures 2010 -11 Actual 2011 -12 Actual 2012 -13 Budget 2012 -13 Projected 2013 -14 Budget Service: Call for Service Reports 182.771 182.771 186,426 188,378 193,516 Ring to Answer 9 -1 -1 <5 Seconds 96.01% 98% 100% 100% Staffing Retention 74.07% 78.57% N/A 80.65% 81% Service: CALEA Accreditation N/A N/A N/A N/A Implement FY 2013 -14 Objectives • Successfully implement OSSI CAD System and agency components to provide more effective and efficient dispatch of resources. • Successfully implement Emergency Police Dispatch and Emergency Fire Dispatch through protocol assessment to provide the most accurate resources and provide pre - arrival and post- dispatch instructions to the caller /victim until professionally trained personnel arrive on scene. • Staff the 9 -1 -1 Center to no less than 80% of allocated positions. Reduce the average time from receipt of the 9 -1 -1 call to dispatch for non - medical calls from the current average of 1:10 to 1:05. Reduce the average time from receipt of the 9 -1 -1 call to dispatch for medical calls from 1:53 to 1:35. The CALEA Public Safety Communications Accreditation Program provides a communications center, or the communications unit of a public safety agency, with a process to systemically review and internally assess its operations and procedures. The objective is to complete the following for 2013 -2014: • Enrollment Form. • Accreditation Agreement. • Publications Subscription and Access Agreement. • Improve the hiring and selection process: • Revise the screening and application process • Improve the selection process • Improve the retention rate by: • Strengthening the training program • Hiring a full -time 9 -1 -1 dedicated Training Coordinator • Hiring a full -time 9 -1 -1 dedicated Quality Assurance Officer 1i