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How the logistics and conversion will be managed <br /> The Crowley Company will manage the project.A project manager will have overall responsibility for the project.The project manager will act as the primary point <br /> of contact between The Crowley Company,and the client.The project manager has full authority and responsibility of all aspects of the project.This will insure any <br /> issues are addressed in the most responsible,consistent method available. <br /> Issues regarding notification or information transfer will be defined and implemented to insure the"lines of communication"are always open and available. <br /> How disputes will be resolved <br /> The assigned conversion project manager and The Crowley Company point of contact will be the final decision points of a dispute.Both parties will address all <br /> issues of the conversion and the joint agreement of the two will be final.The Crowley Company manager will make every attempt to resolve all issues of quality <br /> within The Crowley Company control.In some cases,the equipment/technology cannot resolve a quality issue.In this case,The Crowley Company manager will <br /> demonstrate the issues of concern and a joint decision will be agreed upon.At any point in the conversion,a condition/decision may effect the scope of the <br /> conversion.Both parties have the right to present a"change of scope"amendment to the contact.Both parties must agree to the'change of scope". <br /> Change of Scope <br /> Additional information that may be required or decisions about project variables that may be needed to continue will be submitted in writing.Prompt answers will <br /> help in retaining the project time estimates.If there will be any delays,the client will be notified immediately. <br /> If project variables change,including,but not limited to,capacities,volumes,quality,output requirements,and/or delivery schedule,pricing will be modified to meet <br /> the mutually agreed upon change of scope.The Crowley Company.will be notified immediately if such change of scope occurs during the course of a formal project <br /> implementation. <br /> Any change in the scope of work,including but not limited to,image resolution,indexing methods,delivery schedules,document preparation,issue resolution,may <br /> resulting a delay in product delivery,If there will be delays,the client will be notified immediately. <br /> Pick-up&Delivery Schedule <br /> The Crowley Company,will work with the client to develop a pick-up and delivery schedule that is mutually beneficial. <br /> Signature Date <br /> Title <br /> Proprietary and Confidential Page 5 of 5 <br /> 1569_3781 The Crowley Company <br />