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Rights and Restrictions <br /> This document contains confidential information of The Crowley Company,which is provided for the sole purpose of permitting the recipient to evaluate the <br /> proposal submitted herewith.Inconsideration of receipt of this document,the recipient agrees to maintain such information in confidence and not reproduce or <br /> otherwise disclose this information to any person outside the group directly responsible for evaluation of its contents.There is no obligation to maintain the <br /> confidentiality of any information which was known to the recipient prior to receipt of such information from The Crowley Company,or become publicly known <br /> through no fault of recipient,or is received without obligation of confidentiality to The Crowley Company.All conditions in this proposal are valid for a period not to <br /> exceed(thirty)30-days unless extended in writing. <br /> This proposal has been prepared in accordance with accepted techniques for content conversion and The Crowley Company's understanding of the clients <br /> requirements based on the information provided to us.All values,charts,designs,and related information contained in this proposal reflect The Crowley Company's <br /> best estimates based on this information.However,actual operating environment(including,among other aspects,speeds,configuration,personnel,and costs)may <br /> vary from the information furnished due to variation in volume,environment,personnel,and other factors and,therefore,The Crowley Company,cannot warrant the <br /> accuracy of such estimates without actual detail analysis of the application requirements. <br /> Standard Proposal Conditions <br /> 1. A purchase order(PO)or signed proposal and deposit(when required)must be received prior to the commencement of work. <br /> 2. Quoted prices remain in effect for a 30-day period from the date of the proposal. <br /> 3. Invoicing will occur with each deliverable or milestone. <br /> 4. Document conversion pricing contained in this proposal is based upon volume estimates supplied by the client.If actual volume is more than 10%lower than <br /> the supplied estimates,the price per unit may be subject to increase. <br /> 5. Samples provided by the client for the purpose of preparing the related proposal must be representative of the document structures for the complete data set. <br /> Should The Crowley Company encounter hard copy or electronic material that is significantly different than the samples provided or described,The Crowley <br /> Company reserves the right to terminate the contract or re-negotiate the pricing structure. <br /> 6. The client must provide a signed release for any and all copyright material that is provided to The Crowley Company to be scanned or converted electronically. <br /> 7. Unless otherwise directed by the client,The Crowley Company assumes that all books,journals,magazines or bound documents supplied for conversion may <br /> be cut or have the bindings removed to facilitate the scanning process.The Crowley Company will retain all source materials for 90 days following the <br /> completion of work,after which The Crowley Company will return the material at the client's expense. <br /> 8. The client and The Crowley Company will agree to a start date and schedule of production upon contract award.In the event of client deviations from the <br /> schedule,The Crowley Company will be notified at least 5(five)days prior to the change.New setup charges may apply. <br /> 9. The client shall,upon the receipt of contract deliverables,have 10(ten)working days to provide The Crowley Company,in writing,a list of any changes that <br /> are required to the material in order to meet the proposed Statement of Work. <br /> 10. Prior to,and during the implementation process,the client will make available a Subject Matter Expert(SME)who processes adequate decision-making <br /> authority for consultation on all structural issues that may arise.To avoid delivery delays,the SME will respond within 2(two)business days to any questions <br /> raised by The Crowley Company. <br /> 11. The cost of delivering and returning hard copy or electronic media and materials shall be home by the client and are in addition to the prices quoted in this <br /> proposal.All shipping charges will be billed at published rated. <br /> 12. On all conversion projects over 1000 pages,a sample of the material will be converted to validate the conversion process and the automated filters.This sample <br /> deliverable will be reviewed by the client and must be signed off before full production may proceed.Delays in approval will impact upon the delivery <br /> schedule.Any process or filter changes requested by the client once production has begun must be submitted in writing and will be undertaken at the rate of <br /> $60.00 per hour. <br /> 13. Any client-approved purchases from third parties will be charged to the client at cost plus 15%. <br /> 14. The client will ensure that any electronic material provided to The Crowley Company will be scanned for viruses.The client assumes responsibility for delays <br /> in delivery resulting from client-introduced viruses. <br /> 15. To the extent that there is any inconsistency between the Standard Conditions,the Statement of Work and a Contract,PO or Proposal,then the Statement of <br /> Work and these Standard Conditions shall govern.To the extent that there is any inconsistency between the Statement of Work and these Standard Conditions, <br /> the Statement of Work shall govern. <br /> 16. If any provision of these conditions is held to be unenforceable,the parties shall substitute for the affected provision an enforceable provision that approximates <br /> the intent and economic impact of the effected provision.The failure or delay of The Crowley Company to enforce any of these conditions shall not be <br /> construed as a waiver of the same. <br /> 17. This agreement shall be governed by,subject to and interpreted in all respects in accordance with the laws of the United States of America and the State of North Carolina <br /> 1%77fMM.In the event of a dispute,both parties agree to mediation before litigation.In the event of litigation initiated by either party,the unsuccessful litigant <br /> shall be responsible for all legal or other fees associated with such litigation. <br /> 1569_3781 Proprietary and Confidential Page 4 of 5 <br /> The Crowley Company g <br />