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COUNTY OF ORANGE <br /> DEPARTMENT OF PURCHASING & CENTRAL SERVICES <br /> 132 EAST KING STREET <br /> P.O. BOX 8181 <br /> HILLSBOROUGH, NC 27278 <br /> It is the intention of the Orange County DSS to obtain training services for <br /> Electronic Benefits Transfer clients. <br /> The specifications listed below are intended to describe Orange County's needs. <br /> Please answer"Y" for"yes" and "N"for"no" to the questions listed below as to <br /> whether minimum specifications are met. Slight deviations may be accepted. <br /> Please use the space provided to the right to list any and/or all variances to the <br /> specifications. <br /> ITEM DESCRIPTION YES I NO VARIANCE <br /> ITEMS TO BE DONE BY CONTRACTOR <br /> 1 At least two appointment notices will be sent to each Food X <br /> Stamp case. The first will be mailed 20 days prior to actual <br /> training date. The second notice will be mailed 10 days prior <br /> to actual training date(Board will award January 18, 1998) <br /> 2 Follow up appointment letter for no shows(2x) X <br /> 3 On-site card issuance 1 Drop Ship Card Issuance X <br /> 4 Personal PIN selection @ training X <br /> 5 Hands-on training&practice sections X <br /> 6 Distribution of bulk training materials X <br /> 7 Off site contractor support staff X <br /> One training manager, one assistant manager, three training <br /> coordinators, one technical support position <br /> 8 On site contractor classroom staff. X <br /> one trainer, two card issuers,one receptionist/appointment <br /> scheduler <br /> 9 Facilities: X <br /> Technical equipment set-up. <br /> 10 Vendor should be knowledgeable in North Carolina Food X <br /> Stamp Policy and EBET policy and technology (see attached <br /> reference form) <br /> 11 Train 100%of all on-going Food Stamp case loads providing X 100%schedules and <br /> on-hands training and practice sessions using PIN and POS 100%offered <br /> machines. At present there is approximately 1500 cases. training <br /> 12 There will be training for special populations. X <br /> 13 The vendor will provide Orange county with written training X This material <br /> material to be distributed to each benefit recipient. All provided to the <br /> benefit recipient training materials should be produced at a County by NCDHHS <br /> 5'"grade reading level in both English and Spanish versions. <br /> 14 Two POS machines per training site, phone for X One POS and two <br /> Demonstrating the ARU customer assistance, EBT posters, PIN selection <br /> TV, VCR&stand, card encryption equipment for PIN devices per training <br /> selection. site <br />