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2 <br /> ORANGE COUNTY INFORMATION TECHNOLOGY COMMITTEE <br /> COMPILATION OF COMMENTS REGARDING TRI-MET SUPPORT AGREEMENT <br /> January 1999 <br /> The following e-mail message was circulated to the IT Committee, with comments from individual IT <br /> Committee members noted below: <br /> To ITC Members- <br /> We would like to go to the Board on January 19th to ask approval of a contract with a tech support firm, <br /> Tri-Met, to provide PC and printer helpdesk and installation support as needed between now and June. <br /> The contract would be for 200 hours, a limit of$15,000, and we have the funds in our operating budget <br /> already, not in the IT Plan. <br /> We have worked with this company in the past, they are in RTP, and have had good experience with them. <br /> They have recently assisted us with installation of the latest batch of PCs and we will continue to <br /> periodically need their help. <br /> When we asked for a new position last budget cycle, the Board instructed that we outsource instead, and <br /> this is consistent with that direction. We'd like to have your feedback on this and expressions of support <br /> would be appreciated. Of course, if you have concerns or questions please air them here too. Just send to <br /> the list. Thanks! <br /> Dick <br /> -------------------------------- <br /> This sounds good to me, especially using a company that you've already dealt with and that is <br /> near by. <br /> Doug Noell <br /> Chapel Hill-Carrboro City Schools <br /> -------------------------------- <br /> I would support approval of the contract. <br /> Don Smith <br /> UNC-CH <br /> -------------------------------- <br /> 75$/hour is a pretty good rate for support, if you are satisfied with the quality. (Lockheed <br /> Martin will not bid on contracts less than 1 million, so I don't have a conflict of interest!). Do <br /> you pay for travel time from their site to yours, or just from one Orange site to another? I <br /> support this expenditure. (Reply from DT: We don't pay travel or any other expenses with <br /> Tri-Met) <br /> Tony Rall <br /> Lockheed-Martin <br /> -------------------------------- <br /> Dick, I lend my support to that the others have already voiced. <br /> Joel Dunn <br /> UNC-CH <br />