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b) More than one incidence of greater than$20,000 property damage to property by the Contractor <br /> while performing the recycling contract where the Contractor is at fault. <br /> c) Continued high level of unsatisfactorily resolved substantive customer complaints about <br /> recycling collection after the first three months of the contract start. As determined by County, <br /> a high level of unsatisfactorily resolved complaints shall be greater than twelve(12)complaints <br /> a month for three consecutive months and shall not include complaints about missed pickups <br /> where County or Contractor can demonstrate that either:the recycling bin was set-out late,the <br /> site was inaccessible at the time of scheduled collection,or that the problem was resolved by 5 <br /> PM of the working day following receipt of the complaint. <br /> SECTION 26 <br /> All notices required or contemplated by this Agreement shall be personally served or mailed, <br /> postage prepaid and return receipt requested to the parties as follows: <br /> To: Orange County <br /> Solid Waste Management <br /> Attn: Mr. Blair Pollock <br /> PO Box 17177 <br /> Chapel Hill NC 27516-7177 <br /> To: Waste Industries <br /> Attn: Mr. Lee Bodenharnmer III <br /> 148 Stone Park Court <br /> Durham,NC 27703 <br /> SECTION 27 <br /> Records and Reports <br /> Contractor shall maintain its books and records related to the performance of this Agreement in <br /> accordance with the following minimum requirements: <br /> Contractor shall maintain its books and records related to the performance of this Agreement in <br /> accordance with the following minimum requirements: <br /> a) Contractor shall maintain any and all ledgers,books of account,invoices,vouchers and <br /> canceled checks,as well as all other records or documents evidencing or relating to charges for <br /> services,expenditures or disbursements borne by the County for a minimum period of three(3) <br /> years,or for any longer period required by law,from the date of final payment to Contractor <br /> pursuant to this Agreement. <br /> b) Contractor shall maintain all documents and records which demonstrate performance under this <br /> Agreement for a minimum period of three(3)years,or for any longer period required by law, <br /> from the date of termination or completion of this Agreement. <br /> c) Any records or documents required to be maintained pursuant to this Agreement shall be made <br /> available for inspection or audit,at any time,during regular business hours,upon written <br /> 13 <br />