Orange County NC Website
Browse       Search
a. Any hardware failure including, but not limited to, failure caused by wiring, <br /> multiplexers, modems, phone lines, power, or connectors. Also, any hardware <br /> limitations due to insufficient memory disk storage or processing power. <br /> b. Any problems caused by hardware failure. <br /> c. Any work required restoring or recovering the operating system and/or data files. <br /> d. Any problem caused by an operator. <br /> e. Configuring, maintaining, and upgrading the operating system including, but not <br /> limited to,backups and restores, fixes, and patches. <br /> f Any problems caused by incorrectly installed, configured, or maintained operating <br /> system,or versions of the operating system not supported by OSSI. <br /> g. Problems with, or caused by any software not supported by OSSI, including, but not <br /> limited to, SNA,word processors, terminal emulators, etc. <br /> Section 4 <br /> OBLIGATION OF CUSTOMER <br /> 4.1 Customer shall provide access to its facilities in connection with the performance of OSSI of <br /> its obligations hereunder. No charge shall be made for such access. It is agreed that prior <br /> notification will be given when access is required. <br /> 4.2 Customer must provide OSSI with information sufficient for OSSI to duplicate the <br /> circumstances under which a Problem in a Software Product became apparent. <br /> 4.3 Customer must maintain a current license of PC AnyWhere, a dedicated 56 KB modem and <br /> data set connected to the direct dial network near each Application Server used with a <br /> Software Product being maintained by OSSI hereunder and provide access to a voice grade <br /> local telephone. The Customer is responsible to reimburse OSSI for all long-distance toll <br /> charges when connected to their network via modem or provide the resources necessary for <br /> OSSI to access the Customer's system via the Internet at no cost to OSSI. <br /> 4.4 A representative of Customer must be present when any on-site support is provided. <br /> Customer agrees that if such representative is not present when the OSSI representative <br /> arrives on site, no work will be performed and Customer will be charged for such OSSI <br /> representative. <br /> 4.5 All communications by Customer to OSSI must be in the English language. <br /> Application Software Support Agreement C- 6 <br />