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EXHIBIT C <br /> APPLICATION SOFTWARE SUPPORT AGREEMENT <br /> THIS SUPPORT AGREEMENT ("this Agreement")is entered into this 13'h day of <br /> November, 2000,by and between ORANGE COUNTY, a political subdivision of the State of <br /> North Carolina,whose address is 144 EAST MARGARET LANE,HILLSBOROUGH,N.C. <br /> 27278, (hereafter referred to as "Customer"), and OPEN SOFTWARE SOLUTIONS, INC., <br /> having its principal place of business-at 18 OAK BRANCH DRIVE, GREENSBORO,NORTH <br /> CAROLINA 27407, (hereafter referred to as "OSSI"). <br /> WITNESSETH: <br /> WHEREAS, OSSI and Customer entered into that certain Computer Software License <br /> Agreement dated November 13, 2000 (the "License Agreement") under which Customer <br /> obtained a non-exclusive,nontransferable license to use certain computer software in object code <br /> form and related user documentation (the "Licensed Program")on certain terms and conditions; <br /> WHEREAS, Customer desires to receive the Support, as defined herein, from OSSI and <br /> OSSI desires to render the Support to Customer with respect to the Software Program on the <br /> terms and conditions set forth herein; <br /> NOW THEREFORE, in consideration of the premises hereof, and the mutual obligations <br /> herein', the parties hereto, intending to be legally bound, hereby agree as follows: <br /> Section I <br /> DEFINITIONS <br /> For the purposes of this Agreement, the following definitions shall apply to the respective <br /> capitalized terms: <br /> 1.1 "Software." "Software" means the Software identified in Attachment 2 to this <br /> Agreement, attached hereto, including any extracts from such software, derivative works <br /> of such software, or collective works constituting such software (such as subsequent <br /> Releases) to the extent offered to Customer under this Agreement or License Agreement. <br /> This excludes computer software not developed by OSSI that might be used in <br /> conjunction with the OSSI Public Safety Software, such as word processors, <br /> spreadsheets,terminal emulators, etc. <br /> 1.2 "Modification." "Modification" means a change to the Software requested by Customer <br /> to meet its specific needs and use, adding value, functionality and/or desirability for <br /> Customer. <br /> Application Software Support Agreement C_ 1 <br />