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wTS 19 <br /> N.C.Department of Commerce <br /> Office of Inf—at—TmhnoloV Services <br /> 11. Change Request Process <br /> Change Management should be invoked when a change occurs to process, approach, roles, as well as <br /> scope. The essential purpose of the change control process is to identify every situation that is different <br /> from the original understanding and agreements and determine how the changes may impact <br /> functionality, schedule, or cost. <br /> If additional hours are needed for any role, a change request (that can be generated by either BTS or <br /> OCIS)will be submitted for both parties' signature. <br /> It is the sole responsibility of OCIS to access and approve the funds in the change control budget. The <br /> change control budget should not exceed 15% of the estimated cost for each phase. Based on the <br /> estimated cost projections for Phase I the change control budget is approximately$8.800.00. <br /> 12. Issues / Risk <br /> Risk management is an important component of any project. Risks tend to fall in one or more of the areas <br /> defined below. While risks will be assigned to a single category, clearly many risks cross multiple <br /> categories. Expected risks associated with the redesign of the Orange County web site are: <br /> Category Risk Mitigation Strategy w <br /> Cost ■ Failure to approve Project Concept/ • Obtain OCIS approval and funding <br /> Statement of Work based on Project Concept <br /> • Failure to properly manage project • Provide information to OCIS early in <br /> schedule and deliverables the process to determine if the cost <br /> ■ <br /> Failure to identify and acquire resources is feasible <br /> for development and implementation • Develop alternative solutions and <br /> contingency plans <br /> • Utilize proven project management <br /> strategies and frameworks to insure <br /> the Quality, Cost and Delivery <br /> Schedule <br /> Schedule ■ Failure to develop a project plan/WBS • Manage by the 80-hour rule to <br /> that adequately addresses risk, ensure the slippage is not significant <br /> dependencies, and miscellaneous ■ <br /> transition issues Institute an effective change <br /> procedure <br /> • Development window may exceed <br /> window of opportunity for customer <br /> PC516V4.DOC—OC Internet FINAL <br />