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������������� <br /> ����������� 0���������� <br /> Order Detail <br /> 1.0 NECIGOV Performance Evaluation(PE) <br /> 1.1 Annual License Subscription <br /> ()Payment due within 30 days upon execution of Service Level Agreement <br /> Subscription toNEOGOV'u Performance Evaluation Software(PE) <br /> Unlimited Customer Support(G:00 Am1-6:0¢PMPT) <br /> Customer Support shall be provided to the Customer both on-line and by telephone Monday—Friday,6:00 <br /> Ax4-6:OOPKxPT(excluding NEOGOVho/idays). <br /> Product Upgrades tm Licensed Software <br /> Customer shall receive all product upgrades tn purchased package. Product upgrades are automatic and <br /> available upon the next login following a product upgrade rollout. Product upgrade noUnuts are generally <br /> released every three months. <br /> 1,2 Provisioning <br /> ()due upon completion mf implementation <br /> The following activities are conducted as part of the Performance Evaluation <br /> implementation. <br /> • Conduct a project kickoffrneetingtmreVievvthepr 'ecttirne|ine, de|iverab|es, and <br /> establish project expec¢a1ions <br /> • NECIGOV will establish an Customer-specific training environment that will be used <br /> during training and post-training to allow the Customer to learn the system. <br /> 1.3 Training <br /> (FREE) <br /> NECJG<JVvvii| conduct on line instructor led training. NEC>GC)Vvvi|| provide all required <br /> user exercises and user guides to the Customer. <br /> Additionally you have full access to our Customer Support Help Desk during the training to help new users <br /> fully utilize Insight.Our existing customers find that this unique implementation approach enables their <br /> users to become familiar with Insight in a safe environment, promoting system use and leading to a more <br /> successful rollout. <br /> Page 2 <br />