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2.3.3 Dedicated Service Program Manager&Technician Team <br /> Service Team:A dedicated service program manager will be assigned as your main <br /> point of contact.Your service technician team will also be defined for consistency in <br /> service. Please refer to page 4 of this proposal for your service team details. <br /> 2.3.4 Service Program Log Book <br /> Service Log Book:We will provide a log book containing information and guidance <br /> on the management of the system. All service records shall be recorded and kept <br /> within the log book. This log book shall serve as a reference for the customer and <br /> Siemens technical personnel. <br /> 2.3.5 Written Reports of All Services Performed <br /> Written Report of All Services Performed:We will complete a service report for <br /> each visit detailing the purpose of the call and summarizing the work that was <br /> performed. <br /> 2.3.6 Service Program Customer Labor Discounts <br /> Service Program Customer Labor Discounts: Service program customers receive <br /> up to 20%off Siemens standard labor rates in all service categories. Refer to <br /> Appendix A for details. <br /> 2.3.7 Service Program Customer Material Discount <br /> Service Program Customer Material Discount: Service program customers <br /> receive an additional 20%off Siemens list price. Refer to Appendix A for details. <br /> Siemens Industry, Inc. February 22, 2012 Page 14 <br />