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- _ - <br /> ' <br /> 2~3 GENERAL SERVICES <br /> 2.3.1 Priority Based Emergency Phone && Online Response <br /> Emergency Phone Responsm-SiennensvviUmaintainernergencymsponse <br /> capabilities 24 17 1365. Upon receiving notification of an emergency,as determined <br /> by your staff and Siemens,we will respond accordingly.Your staff and our response <br /> personnel will work together to determine the priority level required for response. <br /> Emergency Online Response-Automation system and software troubleshooting <br /> and diagnostics will be provided remotely through the online support service(up to 8 <br /> hours)to enable faster response to emergency service requests and to reduce the <br /> costs and disruptions of downtime. Siemens will provide this service respond within <br /> 2 hours,Monday through Friday,during the hours of 8:00 AM-5:00 PM,excluding <br /> Holidays, upon receiving notification of an emergency,as determined by your staff <br /> and Siemens. <br /> I Call 1 -866-728-7678 for Emergency Respons <br /> 2.3.2 Priority Based E0MergencyKDnsite Response <br /> Emergency Onsite Response-Emergency Onsi1e Response can be provided to <br /> reduce the costs and disruptions of downtime when unexpected problems occur. <br /> Siemens will provide response to all emergency service requests based on the priority <br /> level communicated between your staff and Siemens response personnel.Siemens will <br /> maintain on-call technicians 24/7/365 and respond based on your staffs priority level <br /> communication. All authorized emergency services will be billed per our time and <br /> material policy(see Appendix A). <br /> Siemens Industry, Inc. February 22. 2O1D Page 13 <br />