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. <br /> 2.2.3 Online/ Remote System Support& Diagnostics <br /> Online /Remote System Support&Diagnostics.Monday through Friday:8:8OAM' <br /> 5:OOPM System and software troubleshooting and diagnostics will be provided <br /> remotely through the online support service(up to 8 hours)to enable faster response <br /> to emergency service requests and to reduce the costs and disruptions ofdowntime. <br /> Siemens will respond,Monday through Friday,during the hours of 8:00 AM—5:00 <br /> PM, excluding Holidays, upon receiving notification of an emergency,as determined <br /> by your staff and Siemens. <br /> if remote diagnostics determine a site visit is required to resolve the problem,a <br /> technician can be dispatched. C`nsite dispatch will be billable per our current time <br /> and material policy(see Appendix A). <br /> Siemens Industry, Inc. February 22.2O12 Page 8 <br />