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2 Service Solution <br /> 2.1 Service Team <br /> An important benefit of your Service Agreement derives from having the trained <br /> service personnel of Siemens familiar with your building systems. Our <br /> implementation team of local experts provides thorough, reliable service and <br /> scheduling for the support of your system. <br /> The following list outlines the service team that will be assigned to the service <br /> agreement for your facility. <br /> Orange County's Assigned Team of Service Professionals will include: <br /> Randy Veno,Service Program Manager, is responsible for ensuring that our <br /> contractual obligations are delivered,your expectations are being met and you are <br /> satisfied with the delivery of our services. <br /> Neal Smith, Primary Building Automation Specialist is responsible for performing <br /> the ongoing service of your building automation system. <br /> Greg Welch is your Secondary Building Automation Specialist.Greg will be <br /> familiarized with your system to provide assistance in two man task and in-depth <br /> backup coverage. <br /> Will Tattersall,Service Sales Account Executive manages the overall strategic <br /> service plan based upon your current and future service requirements. <br /> Craig Martin,Service Operations Manager is responsible for managing the <br /> delivery of your entire support program and service requirements. <br /> Customer Response Center <br /> Emergency Phone/Online Response—Normal Business Hours=Service <br /> Team Leader.After Hours= Siemens Emergency Response Center <br /> Siemens Help Line: 1-866-728-7678 <br /> Randy Veno is responsible for scheduling your preventive maintenance visits, <br /> and handling your emergency situations by taking the appropriate action. <br /> Randy Veno or Mary Beth Davis can assist with all service invoicing including <br /> your Technical Support Program and Time and Material projects. <br /> Siemens Industry, Inc. February 22, 2012 Page 4 <br />