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Richard Taylor spoke about the thousands of 911 calls placed across North <br /> Carolina, from stolen bicycles to heart attacks. Every call is answered by someone <br /> who genuinely cares. He praised the workers, who are paid so little but work so hard <br /> under so much stress. He praised their dedication. He noted that Orange County is <br /> no different. Unfortunately, we hear more about the things that go wrong at the call <br /> center than the many good things. Mr. Taylor said he had not met Tommy Holmes <br /> until today, but he had heard about and read about him and his actions. Almost a <br /> month ago, on Wednesday morning, November 7t", Mr. Holmes received a 911 call. <br /> The call was from an individual assisting a lady who was having a baby. The woman in <br /> labor was at a bus stop in Chapel Hill and she could not speak English. Mr. Taylor <br /> said he does not know what Mr. Holmes was thinking when he received that call, but he <br /> knows the training that those telecommunicators have and the leadership in that call <br /> center. He said he had listened to that call and he heard the excitement in Mr. Holmes <br /> voice. He said Mr. Holmes did everything perfectly and did an outstanding job. He <br /> said they would like to recognize Tommy Holmes, Jr. tonight. Mr. Holmes was called <br /> forward and presented a plaque from the N.C. 911 for "Grateful appreciation for <br /> providing outstanding 911 service on November 7, 2012". Thanks were extended from <br /> the board. <br /> Tommy Holmes said that he was honored. He referenced the support of his call <br /> center. He said this was one of the good calls. He said if he did not enjoy he would not <br /> do it. Mr. Taylor said the 911 Board meets this Friday and they have invited Mr. <br /> Holmes and will listen to his call. <br /> Chair Jacobs said on behalf of the Board of County Commissioners that they <br /> much appreciated the service he and the other Orange County telecommunicators <br /> provided and continue to provide to Orange County. He spoke about a recent study <br /> regarding the role of emergency service and the efforts to expand those services. He <br /> thanked Mr. Holmes for his commitment. <br /> 5. Consent Agenda <br /> - Removal of Any Items from Consent Agenda <br /> NONE <br /> Approval of Remaining Consent Agenda <br /> • A motion was made by Commissioner McKee, seconded by Commissioner <br /> Gordon to approve the remaining items on the consent agenda. <br /> VOTE: UNANIMOUS <br /> a. Minutes <br /> The Board approved the minutes from October 4, 9 and November 19, 2012 as <br /> submitted by the Clerk to the Board. <br /> b. Motor Vehicle Property Tax Releases/Refunds <br />