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Exhibit C — Asset Recovery and Disposal Services <br /> Scope of Work <br /> 1.0 Overview <br /> Lenovo Asset Recovery Services ("Service") are customizable set of services to help manage end-of-life. <br /> technology equipment disposition by providing computer buy-back, refurbishment, data destruction, performed <br /> according to applicable environmental laws and applicable local, state, or federal standards, and recycling in a <br /> secure and environmentally responsible way. Lenovo may use third parties, referred to as"Service Providers", to <br /> provide this Service. If the Service includes facilitating a sale,the sale is from the Customer and to the third party <br /> and the transfer of title will be directly to the third party. <br /> 2.0 Scope <br /> This SOW describes the purchase('buy back') and disposal service to be provided by Lenovo for Customer's <br /> existing on site, surplus Desktop Systems, Mobile Systems, Servers, Monitors, Printers, and other computer <br /> peripheral equipment('Product')as set forth in request for estimate., <br /> 1. Services[Overview <br /> Lenovo will support the receipt,of Customer's Product, maintain records of Product received,and if applicable, <br /> remove Customer asset or property tags,overwrite or destroy hard drives, and recycle or dispose of Product <br /> in accordance with applicable regulatory requirements. Lenovo can also support the purchase of Product by <br /> third parties. Lenovo will facilitate donations to a third party,if required. <br /> 2. Services Include <br /> a) Package Product and,if applicable,Palletize Product for shipment at agreed to designated location <br /> b) Ship the Product from an agreed to designated location. The minimum quantity for each shipment <br /> location, if applicable,is included in Exhibit A. <br /> c) Remove Customer property and/or asset tags,if applicable <br /> d) As applicable, perform Data Sanitization according to the National Institute of Standards& Technology <br /> (MIST) SP800-88 clearing standards or destroy storage device. Storage device will be tracked by the <br /> storage device's serial number and the parent Product's serial number <br /> e) As applicable,optical media and portable magnetic media(CD's,DVD's,etc,)will be collected in a locked <br /> confidential container and will be destroyed through a bonded process. <br /> f) As applicable, provide certificate of data destruction by storage device serial number and parent Product <br /> serial number <br /> g) Prepare the Product for resale or recycling of scrap and assets with no resale value. <br /> h) Recycle or dispose of Product in accordance with applicable regulatory requirements <br /> i) Provide a certificate of environmental disposition for recycled Product <br /> Provide a reconciliation report of Product received for each scheduled transaction by make, model,serial <br /> number and Customer location <br /> k) Performance on Monday through Friday,during local business hours unless otherwise agreed. <br /> 3;0 Customer Responsibilities <br /> 1, Provide a record and return schedule of assets to be serviced,prior to start of engagement.This list must be <br /> in the format specified by Lenovo and include asset count, manufacturer,make,model,asset` <br /> address/location, Product operating condition and, if available,manufacturers'serial number. <br /> 2. Remove any passwords from Product that may limit access to Product or provide passwords for the products. <br /> 3. Perform a backup of data on any Product prior to its shipment to the disposal location designated by Lenovo. <br /> 4. Do not provide any Product that is contaminated by any hazardous substances that were not part of the <br /> Product when sold as new. <br /> 5. Inform Lenovo of any changes to locations and/or asset counts. <br /> 6. Ensure all equipment scheduled for shipment is available at the agreed to location for shipping and packaging <br /> upon Lenovo's arrival at location. Reschedules or delays may incur additional charges. <br /> Orange County NC Government-Services SOW-01/1412019 8 of 1;3 <br />