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all errors or omissions,in the performance of the Agreement. Lenovo shall correct any and all errors, <br /> omissions,or mistakes at no additional cost to the County., <br /> 33. Without prior written consent,Lenovo will not in any manner advertise,publish or disclose the existence of <br /> this SOW or it's terms or that Lenovo has contracted with you to furnish the Services described in this SOW, <br /> 34. You are responsible for appropriate software licensing for any image provided to Lenovo to be loaded on the <br /> hardware on your behalf. <br /> 35. You agree to participate in a review of the terms of the SOW with Lenovo to ensure that Lenovo has identified <br /> and included all of your requirements. <br /> 36. You are responsible for safeguarding the confidentiality of any of your information including but not limited to <br /> passwords. <br /> 37, For service engagements that incorporate services rendered over an extended period of time and"per seat" <br /> pricing that is based on a blend of all costs over this extended period of time,withdrawal from or termination <br /> of the SOW for any reason requires 60(sixty)days written notice and the opportunity for Lenovo to itemize <br /> any final payment due for services rendered: <br /> 38. You will provide Lenovo with the full address,on-site contact name,phone number,e-mail address and any <br /> special access instructions for each location where the Services in this SOW are to be performed. <br /> 3.0 Customer Responsibilities <br /> 1. Customer will designate a project manager who will be your Point of Contact for all communications related to <br /> this project and will have the authority to act on your behalf in all matters regarding this SOW. <br /> 2. Customer will provide a safe working environment. <br /> 3. Customer will outline their installation schedule requirements prior to Lenovo hardware product shipment and <br /> start of these services,and technicians arriving on site, <br /> 4. Customer will have sufficient space and power outlets to perform the Service. <br /> 5. Customer will provide an on-site contact during normal business hours that will provide the location of the <br /> buildings/rooms,where the service will be performed. <br /> 6. Customer will provide access to the buildings/rooms where Service will be performed and any necessary <br /> security during Service hours,including any special parking permits for ease of access to the sites, including <br /> dock access outside and within buildings. <br /> 7. Customer must provide all required cables including but not limited to power and Ethernet cables. <br /> 8. Customer is responsible for safeguarding the confidentiality of any of its information including but not limited <br /> to passwords. <br /> 9. Customer is responsible for troubleshooting all network connectivity problems to resolve general and network <br /> connectivity issues. <br /> 10. Customer is responsible for compatibility of all hardware and software to be installed as a part of this service. <br /> 11. Customer is responsible for customizing or setting of user preferences. <br /> 12. Customer'must allow the Service Provider full and unrestricted access to all locations where the service is to <br /> be delivered: <br /> 13. Customer must provide a script for the install,if applicable. <br /> 14. If product is to be connected to the Customer's network,Customer will supply the necessary network <br /> configuration(i.e.TCP/iP address,etc.)prior to or when Lenovo arrives on-site to perform the installation. <br /> 15. Customer is responsible for performing a backup of the hardware prior to intervention by Lenovo: <br /> 4.0 Lenovo Responsibilities <br /> 1. We will designate a primary contact that will be your focal point for all communications related to this Service <br /> and will have the authority to act on our behalf in all matters regarding this SOW. <br /> 1 We will establish and maintain Service communications through your Point of Contact. <br /> 3. We will provide a Service Provider at your identified site(s)to perform the tasks as specified under the <br /> Services offering defined in this SOW. <br /> 5.4 Charges and Estimated Schedule <br /> Customer will engage Lenovo by signing this SOW and/or issuing a Customer Authorization via a Lenovo created <br /> customer web portal,issuing a purchase order,or written or electronic authorization. The Customer signature on <br /> this contract or the party submitting the Customer Authorization is assumed to be by a person duly authorized to <br /> sign on behalf of the Customer. Once this SOW is signed by the Customer or Lenovo is in receipt of a Customer <br /> Authorization for the services;outlined in this SOW,either will be considered the Customer's authorization to <br /> Lenovo to invoice for Services defined within this SOW. This signed SOW or receipt of a Customer Authorization <br /> is the Customer's agreement that Lenovo generated invoicing will be accepted,should the Customer internal <br /> Orange County NC Government-Services SOW-01114/2013 3 of 13 <br />