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'�entsvv Services Statement of Work <br /> This Statement of Work (called "SOW) defines the scope of work to be performed by Lenovo under the terms <br /> and conditions of the Lenovo Customer Agreement or equivalent agreement in effect between us (called <br /> "Agreement°). In the event of conflict between the terms of this SOW and the Agreement, the terms of this SOW <br /> shall prevail. <br /> 1,0 Scope <br /> Installation services of new Lenovo PC equipment at the Orange County,North Carolina Government building <br /> locations. <br /> The expected volumes and schedule is as follows: <br /> • Approximately 300 system units with monitors are to be deployed over a one month period. <br /> • Service Overview <br /> On-site system installation provides assistance with planning and scheduling, with installation, of your <br /> products to include delivery, unpacking, placing, plugging, inspection, power up, customer install process. <br /> Removal of shipping boxes and packing materials from each location. <br /> • Service Includes: <br /> 1: Provide project management and adequate staffing of resources for the project. <br /> 2. Communicate with department contacts directly for scheduling one(1)week in advance of appointments; <br /> appointments to be scheduled by 24 hour period at maximum. Rescheduling requests to the individual <br /> customers should be at least 24 in advance. <br /> 3. Receive and stage customer provided product inventory at a local warehouse in preps ration'for these <br /> services. <br /> 4. plan,schedule and implement delivery and install of computers,monitors, keyboards,mice and all <br /> necessary cables to end-user desks. Cable management to be completed after install of new equipment, <br /> with end-user consultation for positioning. <br /> 5. Establish,configure and verify connectivity to network,domain and deployment resources/shares. <br /> 6. Verify software/applications on old machine prior to move,migrate user data from old machines to new <br /> machines(as required),and verify that data was transferred to the new machine.The amount of data that <br /> needs to be migrated should not require a transfer time that exceeds 15 minutes per device. <br /> 7. Insure user can log on to new computer,access migrated data,email,and other network resources. <br /> 8. Verify and install applications needed by user that are not included in base software load. <br /> 9. Record and report to Orange County Information Technology(OCIT)all equipment identifiers,to include <br /> Serial Number,OC Number,location and end-user;both old machine and new,including monitor. <br /> 10. Remove all product packing material from each site. <br /> 11. Remove old equipment and provide verification of data destruction for devices that contain storage <br /> devices.The old equipment will be securely stored for a period of 10 business days from the last <br /> PCAaptop deployment prior to the machines being sent for processing through the Asset Recovery and <br /> Disposal scope of shown in Exhibit C,which includes the data being removed/destroyed from the <br /> devices. <br /> 12. Utilize the Orange County Help Desk and defined points of escalation to report any and all problems with <br /> users computer replacements. <br /> 13. Provide Asset Recovery and Disposal Services for legacy equipment per scope detailed in Exhibit C. <br /> = Services Do Not Include: <br /> 1: Image testing and verification <br /> 2. Facility or infrastructure network cabling <br /> 3. Configuring peripherals other than the system unit.monitor,keyboard,and mouse. <br /> 4. Troubleshooting any applications <br /> S. Reimaging of any de-installed system onsite. <br /> 6.. Customization of Microsoft'Windows OS or any application software <br /> 7. Scripting for application installations <br /> 8. 'Other items not specifically defined in the"Service includes"section <br /> Orange County NC Govemment-Services SOW-0111412013 1 of 13 <br />