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- ©®± 4¤¢§­®«®¦¸ 4±¤­ds <br /> <br />In addition to considering the government trends that are making <br />customer service oriented, it is important to consider the major <br />and public sectors. A list of some key trends is offered for consideration and inclusion in the future <br />projects discussion. <br />Transition to digitally converged world: Almost all aspects of t <br /> <br />audio, and other communication technologies are converging into <br />This newly converged medium requires robust, secure infrastructu <br />recordings directly to the Internet without any sophisticated inr equipment. <br />Support for legacy systems while migrating to more robust system <br /> <br />systems while planning for their phasing out is critical. Howev-scale investments are <br />required to replace such systems with newer technologies that are scalable for the future. <br />Increased importance of computer and telecommunications security <br /> <br />both physical and logical, is critical to protecting the data aned and <br />maintained by government, but should not limit opportunities for new forms of digital civic or <br />employee engagement. <br />Management of and investment in information technology: Informat <br /> <br />the functionality of government and requires high-level managerial attention, as well as <br />appropriate investment. Governance structures and IT service management <br />quality of IT investments. IT service management, as is found i <br />Infrastructure Library) best practices, centers on a pervasive shat enables <br />end users to work more efficiently and effectively, while buildi <br />technology assets within an organization. This repository of kn <br />impact on IT investments and effective risk management as is found in utilizing asset <br />management and GPS/GIS to maintain appropriate inventory and rap <br />works issues, such as broken water mains. <br />One of the most exciting, albeit challenging, trends associated e <br /> <br />use of personal technology in the workplace. Smart phones have <br />individuals use them to transact personal business, such as soci <br />and online shopping. These devices are changing the role of tecin the workplace by <br />6 <br /> <br /> <br />