Orange County Strategic Information Technology Plan

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in the approach to the end user as a customer. The technology de to engage in providing high-quality services to its customers, both internal and external. customer feedback should be solicited at regular intervals to en positive changes. Economic Development: Without fail, economic development has become a critical topic in county government. At the heart of economic development is infr longer an optional infrastructure enhancement, but rather, as ce recruitment as water and sewer lines. Strategic Sourcing: Orange County has an incredible cadre of talented public servants. How the County has long realized that outsourcing and contracting wi critical to extend the reach of government. In terms of technology, Orange County should work with public-private partnerships to enhance technological capacities. Appro-25 percent of technology work can be successfully outsourced withou County. This outsourcing should be strategic and used as a means to supplement the expertise on short-term projects. Outsourcing is not a viable solution for replaci-critical staff, as a means to reduce permanent headcount. Some tasks to consir strategic sourcing include cabling for new and existing facilities and programming periodically. Responsive Government: This trend is characterized by the need to develop a new type of government complete with new ways of doing business based on innovation and positive change. Technology plays an essential role in creating a self-service government that is interactive, timely, and relevant regardless of the time of access or distance of the highly regard various forms of self-service, such as online registration for Parks and Recreation classes, online pet registration, online bill payment, and onlin Transparency and Accountability: One major trend across the various levels of government in the US is a renewed focus on transparency and accountability. By al data and information about the government, its decision-making processes, and its performance measures, governments seek to enhance public trust and create opportunities for value-add engagement. Use of Technology: Technology is used by forward-thinking governments to continually enhance For example, inspectors and public safety personnel having access to electronic information in t improve results in each area, with a reduction in downtime due t the main County facilities for data transfer. In addition, the of Social Media has fundamentally altered the way citizens are choosing to engage wi use Facebook as a mechanism to gather governmental information a communities virtually. 5