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#®­¢«´²¨®­ <br /> <br />The Orange County Strategic Information Technology Plan provides a framework for t <br />management of Information Technology. It offers a customer-focused approach to implementing and <br />managing IT and uses employee suggestions to provide a roadmap f <br />plan also includes a comprehensive view of County accomplishments over the past decade, as well as <br />examines the current state of technology in Orange County and its peer local governments. <br />Information Technology can be used to provide higher quality ser <br />by providing improved service access, reduced transaction costs,nternal efficiencies. <br />As the County strives to be more customer-oriented and to provide effective services, technology <br />investments become essential. <br />Despite the potential impact of technology, it is critical to und <br />technology to poor or inefficient processes will not produce the requisit <br />gains. Technology is a tool used to improve customer service bu <br />procedures surrounding a given function or process must be revised and fine-tuned in order to <br />provide the highest quality of service. As a result of this nec <br />business process, it is imperative that all technology projects <br />with and continually measured against the Orange County <br /> <br />0±®©¤¢³ 0±¨®±¨³¨¹ ³¨®­ <br />The aforementioned projects and solutions are offered for considCounty. The projects <br />noted are largely enterprise in nature and are not comprehensive of all requests made by <br />Commissioners or departmental staff. The appendices contain the <br />the interview process for reference and use by the IT Governance As part of continuous <br />improvement around engagement and communication with County staff, the IT Department and <br />County Management will work with the IT Governance Council to verify prioritization of the suggested <br />projects. In addition, after prioritization is confirmed, cost enerated for projects <br />within the prioritization framework by the IT department. <br />Prior to undertaking the projects requested, it is imperative that additional IT staff are hired in order <br />to facilitate successful delivery of all prioritized projects. If staff increases are not appropriated, then <br />the projects should be evaluated against the current requirement-going maintenance and <br />support of the existing infrastructure to determine which effort <br />timelines which are reasonable and reflective of the over-committed, under-resourced IT department. <br /> <br />)­µ¤²³¬¤­³ 3³± ³¤¦¨¤² <br />Although technology investment is necessary as a means of mainta <br />services, as well as competing in the local government marketplae, several steps can be taken to <br />40 <br /> <br /> <br />