Orange County NC Website
Browse       Search
technology solutions for the departments, investments in end use <br />should be made in a variety of technology areas, including the bice suite, the email <br />system, the calendaring system, enterprise packages such as Munis, shared technology resources (i.e., <br />shared network drives), and department-specific packages. All new technology deployments should <br />include a detailed training plan that addresses the variety of learning styles within the County. <br />Training is critical and should be adequately funded using best-of-breed training approaches. A half- <br />day mandatory technology training session for all new employees required within the first <br />week of employment, along with additional continuing education opportunities to ad <br />worker knowledge of Orange County systems. <br /> <br />Shared Accountability and Authority Model <br />There are two major issues related to the accountability and authority of the Orange County IT <br />Department. First, the County needs to take a shared accountability approach <br />critical that senior County leadership and County department heads work together to <br />implement technology solutions that improve efficiencies, effect <br />Within the County departments, it is imperative that specific st <br />problems. If those problems are outside the technical reach of <br />department should be involved in the communications with the vendor. However, it is not feasible to <br />expect the IT department to interface with the various vendors w <br />describe the issues. Together, the shared accountability and authority model, supported by County <br />leadership, will lead to more efficient and effective service delivery from the IT Department. <br /> <br />Second, the County should implement a mechanism for ensuring ade <br />management for all major expenditures of tax dollars. In order to ensure project success, particularly <br />technology-related, the County needs to enforce a disciplined approach to u <br />requirements, ensuring end user testing, and requiring training <br />HR department and senior management work with the IT department to determine how to measur <br />staff participation in these efforts and tie their participation <br />developing a disciplined process and requiring shared accountabiwill be <br />substantially more beneficial to the County. <br />32 <br /> <br /> <br />