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Chairperson for at least the first year of the endeavor. In add <br />be composed of selected department heads and senior leadership i <br />Technology Department with project prioritization, goal alignment, and risk management. The ideal <br />size of the IT Governance Council ranges between five and nine i <br />Council can be established and formalized without additional IT <br />suggested IT Governance Structure is found in Appendix B. <br /> <br />Communications Process: <br />One area for improvement is communication, both internal and ext <br />Improved communication tools and procedures are critical to the the Orange <br />County IT Department. The culture within IT is improving, per d <br />IT staff offer a unique opportunity to discern potential problem <br />lead to improved processes and products upon completion. Furthermore, better communications will <br />improve trust among staff, both with management and with peers. <br />In order to enhance communications within and outside of the IT <br />meetings should be held in order to encourage staff participation and involvement. An investment in <br />and use of a County Intranet or other collaborative tools should <br />project materials, contracts, purchase orders, and other forms oIT <br />leadership should develop consistent communications with other d <br />increase knowledge of County IT policies and procedures. As the <br />for the senior IT staff to regularly meet with the County departments to determine their needs, <br />analyze their business processes, and offer ideas for innovation <br />through technology solutions. <br /> <br />Overall Training and Utilization of Current Investments: <br /> <br />Orange County has made significant investments in a variety of quality software applications. Prior <br />the procurement and deployment of new systems and applications, <br />user utilization of the full functionality of such programs shoundividuals in <br />users in the County appear to have similar utilization rates, although some departments expressed <br />significantly lower rates of utilization and understanding of deployed software functionality. End user <br />training, as well as IT staff training, is critical to improving <br /> <br />Training for End Users: <br />Approximately sixty percent of the variance in technology <br />to the training available to end users. However, governments of <br />expendable resources, not recognizing the connection between tra <br />return on investment. In order to increase technology adoption and to facilitate succe <br />31 <br /> <br /> <br />