Orange County NC Website
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%8%#54)6% 35--!29 <br /> <br />Strategic Information Technology Plan is offered as a framework <br />effective and efficient technology investments, coupled with an vering focus and commitment to <br />providing better County services through a more accessible, transparent and accountable <br />government. Technology is a tool used to improve customer service but the ad <br />and procedures surrounding a given function or process must be revised and fine-tuned in order to <br />provide the highest quality of service. The Strategic IT Plan maps the vital infrastructure, application <br />and initiatives that will enhance County services and their delivery in mission-critical areas. It also <br />outlines the steps needed to achieve a County information technology enterprise with a focus on <br />optimized performance, efficiency and effectiveness gains. <br />+¤¸ &¨­£¨­¦² <br />There are several key findings in the Orange County Strategic ITn, including areas of noted <br />excellence as well as areas of improved investment: <br />The County is building on a strong technological foundation. Th <br /> <br />by the government have substantially improved customer service ancy and <br />effectiveness. <br />Currently, the County has roughly half of the IT staff found in -sized counties across <br /> <br />North Carolina, while producing remarkable work efforts. Orange County should increase the <br />number of IT staff in order to keep pace with the desired level of citizen interaction and <br />engagement, as well as to offer increased transparency and accou <br />Orange County offers one of the highest numbers of online servic <br /> <br />The County website is a source of concern for Commissioners and departmental staff. Design <br /> <br />and layout enhancements, content and information navigation/acce <br />updating of the website are areas of desired improvement. <br />High-quality communications are the hallmark of a high-performing IT Department. Orange <br /> <br />County <br />and elected officials to facilitate needs assessment and service delivery. <br />Employee-focused technology investments will produce substantial efficiency and <br /> <br />effectiveness results, thereby improving citizen service and tax <br />Although not included in the Strategic Information Technology Pl <br /> <br />communication strategies were also paramount to the County. To this end, the County is <br />examining the establishment of a Public Information Officer posiThis plan does address <br />the need to expand social media offerings from the County. <br />2 <br /> <br /> <br />