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0±¨®±¨³¸ Two <br /> Ensure a Promote an Stimulate Invest in Create, Ensure a <br />community interactive planning and quality preserve, and high <br />Technology <br />network of basic & economic County protect quality of <br />Investments <br />human services transparent development facilities, a sustainable life and <br /> <br />and system of efforts , diverse natural lifelong <br />infrastructure governance maintain work force, environment learning <br /> balanced local and <br />economy technology <br />Required Use of Technology: <br />require departmental staff to <br />utilize new technology in order <br />to gain efficiencies in County <br />operations <br />Business Relationship <br />Managers: as staff are hired, <br />develop business relationship <br />manager roles to facilitate IT <br />service delivery <br />ITIL: invest in IT management <br />strategy (ITIL) to ensure that <br />customer service is consistent <br />and paramount, while <br />accurately capturing all <br />requests <br />Service Level Agreements <br />(SLAs): implement SLAs with <br />departments to establish <br />realistic expectations for <br />service, given IT staffing and <br />time constraints <br />Project Justification <br />Methodology: develop project <br />justification methodology to be <br />utilized by IT Governance <br />Council to set guidelines for <br />project requests and to assist <br />with prioritization of projects <br />Performance Metrics: <br />implement additional IT <br />performance metrics to <br />continually monitor IT inputs, <br />outputs, and outcomes <br /> <br />28 <br /> <br /> <br />