Orange County NC Website
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Contents <br />EXECUTIVE SUMMARY .......................................................................................................................2 <br />Key Findings .......................................................................................................................................................... 2 <br />SECTION 1: STRATEGIC CONTEXT .......................................................................................................4 <br />Government Trends: ..........................................................................................................................4 <br />Overall Goals and Philosophy for Orange County ................................................................................................ 4 <br />Major Government Trends ................................................................................................................................... 4 <br />Major Technology Trends .................................................................................................................................... 6 <br />SECTION 2: MAJOR ORANGE COUNTY IT ACCOMPLISHMENTS .............................................................8 <br />Citizen Relationship Management Services ......................................................................................................... 8 <br />Orange County Operational Services ................................................................................................................. 10 <br />SECTION 3: SERVICE ALIGNED IT INVESTMENT STRATEGY ................................................................. 12 <br />The Vision ........................................................................................................................................................... 12 <br />Role and Responsibilities of IT Department ....................................................................................................... 13 <br />Operational Excellence Foundation ................................................................................................................... 14 <br />SECTION 4: STRATEGIC ENTERPRISE TECHNOLOGY INVESTMENTS ..................................................... 16 <br />Overview ............................................................................................................................................................ 16 <br /> ......................................................................................................................... 17 <br />T ............... 19 <br />Strategic Focus Area: Customer Service; Information Accessibili .............................................................. 19 <br />ctives: ........................................................................ 19 <br /> ....................................................................... 21 <br />Project Descriptions ........................................................................................................................................... 22 <br /> ................................................ 26 <br />Strategic Focus Area: Efficiency Improvements & Cost Savings; R ................ 26 <br /> ........................................................................ 26 <br /> ....................................................................... 28 <br /> ..................................................................... 29 <br />Project Descriptions ........................................................................................................................................... 30 <br />Conclusion ....................................................................................................................................... 40 <br /> <br />1 <br /> <br /> <br />