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3%#4)/. ’3%26)#% !,)'.%$ )4 ).6%34-%.4 342!4%'9 <br />4§¤ 6¨²¨®­ <br />The technology vision for Orange County capitalizes on the benefits derived from strategic technology <br />planning and investment, both for internal departments and exter <br />aligned investments. In the service aligned investment model, IT investments are driv <br />and departmental needs and focus on agility in the provision of - <br />aligned model is dependent on a clear understanding of County priorities and how business is <br />conducted by County departments and the citizens who interact wi <br />In order to facilitate this understanding, the County IT DepartmBusiness <br />Relationship Manager roles within its department. In order to establish these critical roles, additional <br />IT staff are required to ensure that service levels do not deter <br />Managers work with departments to gather mission-critical knowledge. The Business Relationship <br />Managers work closely with departments, developing knowledge and understanding of their business <br />processes, objectives and technology needs. By employing strong <br />strong technical capabilities, the IT department can achieve a holistic understanding of how services <br />are consumed by the business, how ITs actions affect departmental productivity, and how to provide <br />innovative solutions. The IT Department can review and enhance iofferings and capacity <br />using these resources. <br />Furthermore, it is critical that strategic technology planning become an in <br />-range planning of the <br />County. It is important to note that this strategic technology plan is not limited to technological <br />infrastructure, hardware, and software, but rather, encompasses <br />management functions. Therefore, the strategic technology visio for Orange County includes: <br />The adoption of a strategic technology investment strategy that aligns functional County <br /> <br />departmental goals, objectives, and needs with technological solutions. <br />In essence, the business of government will become enabled by te <br />technology driving the business changes. <br />Build upon and extend the utilization of performance metrics and customer service <br /> <br />commitment to ascertain progress. <br />Utilize IT service management as a mechanism to provide superior <br /> <br />and problem resolution. <br />Enterprise approaches to strategic IT investments are also centr <br /> <br />scale and holistic solutions. <br />Provide County residents and staff with more convenient, open access to information in order <br /> <br />to facilitate decision-making. <br />12 <br /> <br /> <br />